Family Self-Sufficiency (FSS) Coordinator

Housing Authority of the Birmingham District•Birmingham, AL

6d•Hybrid

About The Position

The primary purpose of this position is to plan, coordinate, and implement a variety of programs related to the Family Self-Sufficiency program. The incumbent assists tenants with becoming self-sufficient and economically independent by determining the community's needs and providing valuable resources and services. In addition, the incumbent is responsible for maintaining positive working relationships with local social service and provider organizations. The position is subject to funding of the grant. All activities must support the Housing Authority of the Birmingham District's ("HABD") mission, strategic goals, and objectives.

Requirements

Bachelor's Degree in Social Services, Public Administration, or related field and a minimum of four (4) years of experience in public housing or social services case management.
Must obtain Family Self-Sufficiency Specialist Certification within nine (9) months of hire.
An equivalent combination of education and experience may be considered.
The incumbent must have the ability to be insurable under the HABD's automobile insurance plan at the standard rate.
Strong computer skills (e.g., MS Word, Excel, PowerPoint, and Outlook).
Ability to learn other computer software programs as required by assigned tasks.
Knowledge of HUD, federal, state, and local laws and regulations, and HABD policies and procedures related to the position.
Knowledge of case management processes, including intake, assessment, and referral.
Skills in maintaining accurate, thorough, and confidential case records in compliance with applicable programs.
Knowledge of the community, its resources, and dynamics applicable to the delivery of Authority programs in assigned areas of responsibility.
Knowledge of the typical problems and needs of the HABD tenant population.
Considerable knowledge of social work and resources available through community service agencies.
Skill in composing accurate and timely programmatic reports in compliance with related regulations.
Skill in customer service and resident relations.
Ability to represent the Authority effectively in making presentations and conducting meetings with clients and community/public organizations.
Ability to understand and follow moderately complex written and oral instructions and communicate and relate to persons of diverse backgrounds, ages, and abilities.
Ability to perform duties with a high degree of judgment, discretion, and confidentiality.
Demonstrated skill in providing instruction on potential participants' HUD and HABD program requirements.
Ability to establish and maintain effective working relationships with co-workers, vendors, consultants, contractors, residents, HUD, community partners, and local, state, and federal officials; Ability to communicate with people from a broad range of socio-economic backgrounds.

Responsibilities

Provides case management, planning, coordination, and delivery of services that support the Family Self-Sufficiency (FSS)and homeownership programs.
Coordinates the displaced tenant relocation process, performs move assessments, and assists displaced tenants in locating safe and affordable housing.
Networks and develops relationships with other housing authority professionals and service providers to keep abreast of services and assistance available to tenants; ensure that Authority staff and residents are made aware of available services and assistance options.
Identifies obstacles faced by FSS participants and residents; coordinates with partners and service providers to offer various programs, resources, and events that will enhance tenants' quality of life and ability to enter the workforce, including but not limited to: adult basic education, literacy, GED attainment, budgeting and finances, parenting, youth programs, health awareness, and homeownership; communicates with all parties (HABD staff, residents, and service providers) to provide updated program information and receive related feedback.
Conducts in-depth assessment of client's needs; develops and updates case plans with clients individually, as a family, or in other small groups.
Prepares marketing materials for activities or programs and contact outside community agencies to increase public and resident awareness of Authority programs.
Provides counseling and mediation services in resolving resident/owner problems within HUD guidelines.
Performs onboarding duties for families as they join the FSS program, including but not limited to: preparing contracts, preparing and conducting an assessment on each participant to identify needs, and documenting findings and goals.
Assists with planning and participating in individual or group orientations that provide tenants with information regarding the FSS program.
Monitors progress of FSS participants and takes appropriate steps to support participants.
Assists FSS participants by calculating escrow and establishing escrow savings account as earned income increases.
Represents the HABD in the community, serving on boards or committees and attending and supporting community functions; communicates HABD's message to the community.
Collects, analyzes, and reports data on the performance of the HABD's FSS program activities.
Coordinates tenant transportation to job and healthcare-related functions.
Develops and maintains relationships with local landlords and promotes the Housing Choice Voucher program to potential new landlords.
Maintains awareness of social and welfare services, new legislation, development, and trends relevant to the field of community and Resident & Family Services.
Performs other related duties as assigned.