Family Resources Specialist

Community Action Partnership of San Luis Obispo•San Luis Obispo, CA

2d•Onsite

About The Position

CAPSLO's Child Care Resource Connection is looking for a dedicated and compassionate Family Resource Specialist (FRS) to join our team. You will play a critical role in determining eligibility for child care subsidy programs and supporting families on their journey toward self-sufficiency. This position is stationed in San Luis Obispo. Fluency in two or more languages is required, including at least one language that meets the needs of the program and the community served.

Requirements

For Family Resource Specialist I: Has 3 years of experience in administrative functions, case management, or eligibility determinations.
For Family Resource Specialist II: Has 5 years of related experience, including 1 year as a Family Resource Specialist I or equivalent.
Fluency in two or more languages is required, including at least one language that meets the needs of the program and the community served.

Nice To Haves

Bachelors degree preferred (for Family Resource Specialist II).
Fluency in two or more languages, including one that supports the needs of the program and community is preferred, but not required.

Responsibilities

Support families with accessing child care subsidies and addressing documentation needs.
Track payments, manage billing, and provide support in developing payment plans for delinquent accounts.
Perform essential data collection, mathematical computations, and recordkeeping to support financial audits and program evaluations.
Provide training and leadership to Family Resource Specialist I staff, as well as deliver educational workshops (Family Resource Specialist II only).
Conduct interviews and process documentation to determine eligibility for child care subsidies.
Provide consultations and referrals, helping families navigate childcare options and access vital resources.
Guide families through the certification and recertification process to maintain childcare assistance.
Maintain detailed case records, ensuring compliance with program regulations and policies.
Collaborate with CCRC staff to ensure accurate placement and eligibility for families under CalWORKs and subsidy programs.
Prepare and manage child care contracts, fees, and payments, ensuring families stay informed and in compliance.