Family Resource Supervisor

Metropolitan Ministries • Tampa, FL

5d • Hybrid

About The Position

Metropolitan Ministries, a non-profit organization founded in 1972, serves individuals and families who are homeless or at risk of homelessness in the Tampa Bay area. They provide life-changing solutions with compassion and practical help, serving families in Hillsborough, Pinellas, Pasco, Polk, and Hernando counties. This role involves professional work supervising assigned Family Resource Specialists within the Pathways to Hope Program, contributing to performance and quality improvement efforts, and collaborating with community partners like the Children's Board of Hillsborough County and Hillsborough County School personnel to ensure service consistency. The position also works closely with leadership in Housing, Employment, and Education to develop strategies for providing necessary services to families.

Requirements

• Master’s degree in Social Work or Human Services field required.
• 5 or more years of Case Management experience, with 2 of those years at a supervisory level.
• Requires heart for ministry.
• Requires understanding of poverty.
• Requires a high degree of maturity.
• Requires strong inter-personal skills.
• Ability to work with low socio-economic and diverse populations facing crisis situations in a professional and diplomatic manner.
• Ability to deescalate clients on the edge of verbal or physical violence.
• Ability to work as part of a team within a multi-disciplinary framework.
• Demonstrates computer literacy with knowledge of Microsoft Word and Excel.
• Requires oral and written communication skills.
• Ability to write reports and conduct and participate in meetings.
• Must have adequate hearing and speaking ability to take part in and provide sound oral communication and information.
• Must be capable of working outdoors in sunlight and higher temperatures on occasion.
• Must have the physical, emotional, and spiritual stamina to handle job-related issues and stress.
• Must be able to lift 20 lbs. or more.
• Must demonstrate legal authorization to work in the United States.
• Must pass required background pre-employment screening.
• Must be able to communicate effectively in English.
• Requires a valid driver’s license and car, a clean driving record and the ability to qualify for the Ministries’ driving program.

Responsibilities

• Selects, supervises, and trains Family Resource Specialist program staff.
• Completes employee evaluations for direct reports and ensures effective employee development, discipline, and recognition programs are implemented.
• Provides daily coaching and support to Family Resource Specialists, including weekly clinical supervision.
• Serves as a representative with community partners regarding the Pathways to Hope program.
• Works collaboratively with leadership of cross-functional teams to address barriers to programming.
• Monitors ongoing progress and needs within families and supportive services.
• Ensures families are linked to services and natural support systems as stated in the Family Support Plan.
• Monitors the progress of files for Quality Assurance on families.
• Monitors budget and approves service requests for Administrative Service Organization (ASO) with the Children's Board of Hillsborough County.
• Collects and reports on data for CBHC on a monthly and quarterly basis.
• Monitors, reviews, and evaluates outcomes.
• Works with the Director of Community Based Programs to monitor contractual agreements and coordinate staff training needs.
• Attends meetings, training, and conferences as directed.
• May serve on internal and external committees as directed.
• Supports the team in other tasks as assigned and attends all team meetings.
• Meets personal goals and actively contributes to team and organizational targets/goals as measured by Key Performance Indicators and the annual plan.

Benefits

• Group health, vision, and dental coverage at affordable rates, along with family coverage if you choose to purchase it.
• Preventative care is 100% covered (free) on all plans.
• PTO is offered to full-time and part-time employees.
• 11 days of PTO and 10 paid holidays annually.
• Option to participate in the 401K plan with employer match.
• $15,000 in employee Life Insurance paid for by Metropolitan Ministries.
• Employee Assistance Program
• Option to participate in supplemental group insurance plans at affordable rates.
• Tuition reimbursement program
• Training and career development.
• Discounted membership at the YMCA.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager