Family Peer Advocate

Endeavor Health Services • Cheektowaga, NY

1d

About The Position

Endeavor Health Services is seeking a compassionate and dependable Family Peer Advocate (FPA) / Parent Advocate to join its Intensive Community Team (ICT). The FPA is a parent or primary caregiver with lived experience raising a child or youth with social, emotional, behavioral, developmental, substance use, medical, or complex healthcare needs. Drawing on lived experience, peer support, and specialized training, the FPA provides family-driven, strength-based, trauma-informed, and culturally responsive support to caregivers. The role helps families build confidence, navigate healthcare and behavioral health systems, access community resources, develop advocacy skills, and pursue family-identified goals. Services are provided primarily in the home and community.

The FPA maintains an active caseload and provides a minimum of 60 services per month. The role collaborates with clinicians, case managers, peer specialists, and community partners, participates in care planning, and follows agency policies and applicable OMH, OASAS, CCBHC, and state and federal requirements.

Requirements

• Must be a parent or primary caregiver with personal lived experience navigating child-serving systems such as mental health, special education, healthcare, child welfare, or juvenile justice.
• 1–3 years of experience working or volunteering in peer support, family advocacy, social services, community services, or a related field.
• Strong communication, interpersonal, organizational, and problem-solving skills.
• Ability to work independently and as part of a multidisciplinary team.
• Ability to maintain confidentiality and professional boundaries.
• Basic computer skills, including Microsoft Office/Microsoft 365.

Nice To Haves

• New York State Family Peer Advocate certification or eligibility for certification.
• Experience working with children, youth, and families experiencing behavioral health, developmental, medical, or substance use challenges.
• Knowledge of community-based services and care coordination.
• Familiarity with OMH, OASAS, or CCBHC programs.

Responsibilities

• Build trusting and supportive relationships with parents and caregivers.
• Provide peer support, encouragement, mentoring, advocacy, and education.
• Help families identify strengths, needs, priorities, and goals.
• Assist families in navigating behavioral health, healthcare, education, social services, and community systems.
• Connect families with community resources, benefits, services, and support organizations.
• Support caregivers during meetings with schools, healthcare providers, and other service providers when appropriate.
• Help families overcome barriers to accessing services and supports.
• Participate in multidisciplinary team meetings and care planning.
• Coordinate and facilitate family support and peer groups.
• Develop activities focused on parenting skills, self-advocacy, community resources, and natural supports.
• Support families as they transition from services after achieving identified goals.
• Maintain an active caseload and provide a minimum of 60 services per month.
• Maintain timely and accurate documentation.
• Collaborate with clinicians, case managers, peer specialists, and community partners.
• Follow agency policies and applicable OMH, OASAS, CCBHC, and state and federal requirements.
• Perform other duties as assigned.

Benefits

• Medical insurance
• Dental insurance
• Company-paid vision insurance
• Company-paid life insurance
• Company-paid AD&D coverage
• Company-paid long-term disability
• 401(k) with employer contribution
• Generous paid time off
• 10 paid holidays
• Employee Assistance Program
• Discounted pet insurance
• PSLF eligibility

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed