Family Partner

Northeast Florida Healthy Start Coalition • Jacksonville, FL

13d • Hybrid

About The Position

The Family Partner contacts pregnant women, interconception women, and families of children under the age of three to assess risk factors that may lead to poor pregnancy outcomes and/or poor developmental outcomes. The position works in partnership with the client or family in providing information and linkage to programs and resources to address risk factors identified by a risk screen or referral. The Family Partner will serve a critical role in connecting with high-risk families of newborns to home visiting services and supports.

Requirements

• Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients.
• Excellent computer proficiency (MS Office – Word, Excel and Outlook)
• Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service.
• Ability to work flexible traditional and nontraditional hours.
• Ability to establish and maintain effective working relationships with Coaliton partner agency staff and the general public.
• Strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in a diverse community.
• Knowledge of resources for families.
• Ability to connect with and interact effectively with culturally diverse families
• Ability to work with families in a non-judgmental and respectful manner
• Ability to communicate effectively with multiple community partners and medical providers
• Ability to use good judgment and make independent decisions with clear and professional boundaries
• Professional appearance and demeanor.
• Ability to work independently and to carry out assignments to completion within parameters of instructions given prescribed routines, and standard accepted practices.
• Must be able to communicate effectively and be a team player at the Coalition.
• Must be able to commit to the Coalition vision and be passionate about its mission.
• Requires reliable transportation as travel is required, valid driver’s license, good driving record and automobile insurance.

Nice To Haves

• Ability to speak Spanish is a plus.

Responsibilities

• Accurately conduct the intake process with families for initial identification of service referral
• Verify completion of a risk screen or referral.
• Conduct Initial Intakes, including attempts to contact, to assess clients' service needs.
• Travel to attempt to contact clients in the service area as assigned.
• Refer families to the appropriate home visiting service provider
• Follow up to ensure referral is received by service provider and services are provided to families
• Provide immediate referrals to community resources for families with emergent needs
• Refer families to other community and parenting services as indicated
• Provide relevant information to clients about breastfeeding, health care options, parenting education, preventative health education and child development.
• Maintain participant records in accordance with program and funding source requirements
• Ensure that all required documentation is typed and submitted in a timely manner into the Well Family System.
• Maintain regular contact with home visiting agencies
• Participate in continuous quality improvement activities
• Maintain confidentiality of children, families and other records and information
• Participate in trainings, meetings, workshops, conferences, webinars, and conference calls as necessary
• All other duties as assigned by the CI&R Team Lead and Director of CI&R

Benefits

• This position is dependent upon the continuation of funding. As such this position may terminate when the funding is no longer available.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree