Family Nurse Practioner

LA FAMILIA•Hayward, CA

1d•Hybrid

About The Position

This Family Nurse Practitioner will provide full spectrum primary care and play a leadership role to build a high-quality, integrated, and patient-centered clinical practice. This position works collaboratively with and reports to the Chief Medical Officer (CMO), as well as: 1) works closely with other interdisciplinary team members including LCSW, Medical Assistant (MA), and Licensed Vocational Nurse (LVN); 2.) provides support and oversight over the MAs and LVN ., and 3.) oversees CLIA-waived laboratory operations, including training, quality oversight, and regulatory readiness, to ensure safe, efficient, and high-quality care delivery. This role will uphold and champion the agency’s mission, vision, and values and contribute to a collaborative and inclusive work culture.

Requirements

Licensed Family Nurse Practitioner in the State of California.
Relevant years of experience: Minimum of 3 years’ clinical experience/care experience in a federal qualified health center or community health center working, with preference for prior work with an underserved Spanish-speaking population.
DEA registration preferred at time of hire and required within 60 days of employment.
Two or more years of case management and triage experience working in a primary care clinic setting.
Must hold or be eligible to obtain a current BLS (Basic Life Support) Certificate. (The selected candidate will have a 30-day grace period to obtain your certificate from the date of hire.)
Must be eligible for credentialing and privileging in accordance with CHC policies and procedures.
Must be eligible for enrollment and participation as a provider for Medi-Cal, Medicare and contracted health plans.
Knowledge of CLIA, NCQA, Title 22, and applicable local, state, and federal regulations.
Spanish Bilingual Required, both spoken and written.
Knowledge and experience with Electronic Health Record programs.
Demonstrates and models excellent “customer service” orientation and ability to work with diverse populations.
Exercises extreme discretion with the ability to hold, balance, and transmit public and confidential information needed by various parties.
Proficient in MS Office and Google Workspace products.
Valid CA Driver’s license required.
Auto insurance: If your vehicle is used for business-related purposes, it is recommended that you inform your auto insurance carrier.

Nice To Haves

Prior work with an underserved Spanish-speaking population.
Experience in Clinical non-profit community-based organizations, as well as with integrated behavioral health is preferred.

Responsibilities

Provides comprehensive full spectrum primary care for patients of all ages, including pediatric, women’s, adult, geriatric populations and minor procedures at La Familia Community Health Center.
Listens to and understands internal and external patient/client needs
Delivers evidenced based care that supports our aim for improved health outcomes, exceptional patient experience and efficient use of resources.
Performs therapeutic procedures, such as injections, immunization, suturing and wound care, and managing infections.
Offers culturally and linguistically appropriate care, particularly to the large Latino and Spanish-speaking families.
Serve as a member of the collaborative cross-functional team, including behavioral health clinicians, care coordinators, and medical assistants to ensure whole person, team-based care.
Serve as a member of the cross-functional team of clinicians and other members consulting on assessment, management and treatment of complicated cases, chart review, co-signing, and case conferences.
Consult with physicians on the management, assessment and treatment of specific cases as needed, and per protocol.
Participate in clinic start-up activities, contributing to workflow design, process and quality improvement, development of care protocols and integrated care integration
Document accurately and efficiently in the electronic health record and comply with clinical, regulatory and organizational quality standards, including timeliness.
Oversee the LVN/MA as they provide assessment and provide care to patients.
Support CMO with the evaluation of clinic and laboratory workflow to assure efficiency and quality health care.
Assists in the overall coordination of the registered nurse activities, including assignments to various areas in the clinic to ensure that coverage of all areas is provided for.
Suggests improvements for, patient scheduling, and service delivery, and collaborates professionally with interdisciplinary team members, including other clinicians, medical assistants, and case managers.
In conjunction with Clinic Director/Administrator support laboratory operations to ensure efficiency and timeliness in provision of services by constant enforcement of agency standards.
Recommends policies and procedures, cross-site training, competency testing for point of service testing personnel.
Supports point of service CLIA-waived testing as needed by answering technical questions, giving in-services on new equipment and procedures, proficiency testing and providing new product information.
Provides guidance and subject matter expertise regarding available tests.
Provide day-to-day supervision, guidance, and support to assigned staff.
Set clear expectations, delegate tasks effectively, and monitor staff performance.
Foster a positive, respectful, and inclusive work environment aligned with organizational values.
Lead and colead regular team meetings, check-ins, and coaching sessions.
Address performance concerns promptly, documenting and escalating issues when necessary.
Support professional development by identifying training needs and opportunities for growth.
Ensure program operations continue without interruption by providing coverage for essential duties when positions are vacant.
Support to temporarily fill in unstaffed roles until the position is filled.
Prioritize workload and allocate resources to maintain service delivery during staffing gaps.
Communicate staffing needs and operational impacts to leadership promptly.
Complete assigned work on or before deadlines in accordance with directives, policies, standards, and prescribed procedures.
Ensure staff complies with established work schedules, attendance, and punctuality requirements.
Monitor and approve employee timecards, including daily clock-in/out, breaks, overtime, and leave.
Ensure employees take required meal and rest breaks in compliance with labor laws and agency policy.
Submit approvals on time to support accurate payroll processing.
Investigate and resolve timesheet discrepancies and escalate unresolved issues to HR/Payroll.
Enforce organizational policies, procedures, and compliance with applicable labor laws.
Monitor, understand, and effect key onsite clinic metrics that relate to quality outcomes.
Support Quality Assurance processes.
Supports the Clinic Director/Administrator in preparation and management of CLIA site inspections as they occur
Supports the Clinic Director/Administrator investigate all physician, patient, and departmental complaints by direct contact with involved parties and documentation of follow-up actions taken.
Participates in Medical Operations team meetings to provide technical laboratory information and advice as needed.
Attend trainings and participate in events relevant to key responsibilities.
Track and regularly report on key metrics for responsible function areas.
Leads and collaborates on special projects related to agency objectives as appropriate.
Demonstrates ethics and integrity
Displays drive and purpose
Manages self and adapts to change
Practice self-awareness and continuous learning
Communicates effectively
Supports the professional development of staff
Builds and maintains relationships
Promotes effective teamwork
Manages change
Problem solves effectively
Navigates organizational dynamics
Develops and executes strategy
Managing politics and influencing others
Enhances organizational knowledge and skills
Exhibit inspirational leadership by being highly responsive, leading a team to resolve immediate issues while strategically and inclusively addressing root causes.
Develop staff by providing support to allow them to flourish in their roles, and promote a culture where everyone is valued and included, fostering a sense of belonging in an environment where employees can reach their full potential.
Practices cultural humility and cultural responsiveness when engaging with individuals from diverse backgrounds and life experiences, while practicing appropriate boundaries.
Develop relationships with their teams and across the organization to foster cultural humility and cultural responsiveness, teamwork, and collaboration, ensuring positive outcomes for the organization both internally and externally.
Utilize effective communication skills to listen and respond with empathy, while adopting a proactive and collaborative approach to drive innovative change. This approach should be sensitive to the organization's culture and its role within the community.
Demonstrates cultural awareness and provides respectful, client-centered care.
Maintains knowledge of community resources for client referrals
Attend work regularly, adhering to policies on absences and tardiness.
Understands and applies legal requirements, including confidentiality and risk management.
Accurately record work hours each day by clocking in/out at scheduled start, break, lunch, and end times.
Take all required meal and rest breaks in compliance with state, federal, and agency policies.
Review and submit timesheets by established deadlines to ensure timely payroll processing.
Notify supervisor promptly of any scheduling conflicts, absences, tardiness, or timekeeping issues.
Maintain consistent and reliable attendance to support team and program operations.
Follow organizational policies and procedures related to overtime, schedule changes, and paid/unpaid leave.
Correct and/or report any timekeeping discrepancies immediately to the supervisor for resolution.
Viewed by others as an effective team member who is flexible, cooperative, and willing to assist others, and acts as a resource to team members and clients, where appropriate.
Handles difficult or conflict situations constructively and seeks appropriate assistance.
Accepts accountability and constructive feedback.
Attends all mandatory meetings and staff meetings as required, and actively participates in other departmental professional development, including providing training and consultation.
Develops and maintains cooperative and courteous relationships with fellow employees, supervisors, managers in other departments, senior management, executive staff, and community stakeholders.
Handles requests, suggestions, and complaints from other departments and individuals in a tactful and effective manner to maintain goodwill within the agency.
Ability to occasionally or frequently stand, walk, sit, and reach with hands and arms above the shoulders
While performing the duties of this job, the employee is routinely required to sit, walk, talk, and hear, use hands to keyboard, fingers, handle, and feel, stoop, kneel, crouch, twist, crawl, reach, and stretch.
The employee is occasionally required to move around the office
Specific vision abilities required by this job include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus
May require travel, dependent on agency needs
Can work under deadlines
Performing general physical activities such as picking up, moving, and using objects, tools, or controls
The noise level in the work environment is usually low to moderate.
Ability to safely operate a motor vehicle
Ability to push, pull, and lift up to 50 pounds frequently.
Ability to stand and move from one location to another daily.
Ability to sit for prolonged periods of time
Ability to visually focus on near and far items, and to be able to switch between them.
Ability to reliably report to work on time and perform the position's required tasks as scheduled
Ability to grasp and carry items
Ability to hear and effectively communicate with co-workers, clients, and the public
Ability to identify potential issues within the workplace, determine an appropriate means of avoiding and/or resolving the issues, work with others to address the issues, and carry out organized strategies for resolving and preventing similar issues in the future
Ability to process information and data for use within the organization

Benefits

Medical, dental, and vision benefits with 95% employee and 80% dependent employer premium contributions, and employer-paid life insurance.
Vacation
15 paid holidays
12 paid sick days upon accrual
Employee Assistance Plan to support you and your family’s well-being and finances
Pet Plan Benefit: PetPlus Product and Prescription Discounts, Pet Assure Veterinary Discounts, AskVet 24/7 Pet Telehealth, and ThePetTag Lost Pet Recovery Service
403(b) retirement plan
Work-life wellbeing & excellent work hours
Flexible scheduling options, including hybrid work arrangements
License and Certification renewals reimbursed.
Supportive/Collaborative work environment
Opportunities for Growth and Professional Development
Structured mentorship and ongoing training.