Family Medicine Sr Patient Services Specialist
About The Position
This position is responsible for ensuring the smooth operation of the clinic patient flow and serving as the primary contact for patients. Responsible for scheduling appointments, preparing necessary paperwork before the patient visits, receiving patients, and maintaining records. In addition, this position is responsible for processing charges for clinic services, filing insurance claims, responding to requests for information from patients and insurance companies and maintaining related information for the department. Work is performed in usual clinic conditions and requires a high degree of direct contact with patients, staff, and insurance companies. Employees may have cash-handling responsibilities. Supervise Patient Service Specialist (PSS) in the Family Medicine Clinic with the direction of the Clinic Manager. Train and orient new PSS's. Monitors daily activities of the front desk and call center to communicate and coordinate with nursing staff, residents, faculty and Clinic Manager to ensure workflow efficient.
Requirements
- High school diploma or equivalent
- Three (3) years of customer service, office, or related experience
- Two (2) of those years in a healthcare or dental clinic setting preferred
Nice To Haves
- Additional education may substitute for the experience requirement
Responsibilities
- Ensuring the smooth operation of the clinic patient flow
- Serving as the primary contact for patients
- Scheduling appointments
- Preparing necessary paperwork before the patient visits
- Receiving patients
- Maintaining records
- Processing charges for clinic services
- Filing insurance claims
- Responding to requests for information from patients and insurance companies
- Maintaining related information for the department
- Supervising Patient Service Specialist (PSS) in the Family Medicine Clinic with the direction of the Clinic Manager
- Training and orienting new PSS's
- Monitoring daily activities of the front desk and call center to communicate and coordinate with nursing staff, residents, faculty and Clinic Manager to ensure workflow efficient
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
