Family Liaison- Ronald McDonald House

Nationwide Children's Hospital • Columbus, OH

2d • Onsite

About The Position

Assists and supports families, providing information and a comfortable environment, while their child receives healthcare services. Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks. Answers questions and concerns of families, providing education regarding needed resources and other health-related topics. Coordinates with hospital departments to ensure families have access to necessary resources and services. Assists families with the use of available department amenities and services. Collaborates to plan and implement departmental events and programs. Identifies opportunities for the growth and improvement of the family experience. Provides volunteer training and coordinates volunteer involvement.

Requirements

• High School Diploma or equivalent, required.
• Excellent communication and customer service skills in interacting with a diverse group of families, employees, volunteers, and other customers.
• Strong organizational and time management skills and the ability to work in an open environment with little direct supervision.
• Effective data entry and report preparation skills.

Nice To Haves

• Bachelor's Degree, preferred.

Responsibilities

• Maintains assigned area as a welcoming respite for families, providing amenities such as reading materials, clean toys, diversional resources, and fresh snacks.
• Answers questions and concerns of families, providing education regarding needed resources and other health-related topics.
• Coordinates with hospital departments to ensure families have access to necessary resources and services.
• Assists families with the use of available department amenities and services.
• Collaborates to plan and implement departmental events and programs.
• Identifies opportunities for the growth and improvement of the family experience.
• Provides volunteer training and coordinates volunteer involvement.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED