Family Health Advocate
About The Position
The Family Health Advocate (FHA) facilitates enrollment of individuals and families into affordable health insurance coverage such as Arizona Health Care Containment System (AHCCCS), KidsCare, and commercial health plans. The FHA provides education on the Affordable Care Act (ACA), also provides enrollment assistance, case management and support for the uninsured and the underinsured as needed. The FHA collects documentation for eligibility for services and special provisions for American Indian and Alaska Natives. The FHA also links program participants and their families with community health resources to address social needs.
Requirements
- Excellent communication skills, both written and verbal.
- Capacity for self-motivation and ambition with minimal supervision.
- Expert knowledge regarding eligibility requirements and enrollment process of the AHCCCS, CMDP, Title V, SNAP, and TANF.
- Ability to uphold quality customer service to all clients/customers of Tucson Indian Center.
- Demonstrate proficiency with computer-based applications such as MS Office, Adobe, spreadsheets, email, and other computer software programs.
- Able to use medical Electronic Health Record.
- Ability to complete health plan eligibility and pre-authorizations.
- Understanding of eligibility, enrollment, and access barriers to health care issues of the Native American/Hispanic and other minority communities of Pima County.
- Ability to work with multiple levels of supervision and differing program requirements simultaneously.
- Knowledge of privacy and confidentiality policies and regulations.
- Ability to communicate with co-workers and superiors to carry out assignments, meet goals and ensure the success of the position.
- Maintain current knowledge of public benefit programs and web-based benefit application sites.
- Stay well-informed of and communicating health related information regarding all services Tucson Indian Center has to offer.
- Excellent customer service skills.
- Must understand the Native American and Hispanic community and culture, as well as experience working with people from diverse ethnic groups and various backgrounds.
- Must possess valid Arizona Driver’s License
- Must pass Driver Insurance Carrier’s requirements
- Must obtain a HIPAA certification within 2 weeks of hire.
- Must obtain certifications in Cardio Pulmonary Resuscitation (CPR), Automated External Defibrillator (AED) and First Aid within 3 months of hire.
- Must pass Arizona DPS Fingerprint Clearance (Class I & II)
- Must pass and submit to periodic/random drug testing
Nice To Haves
- Associates Degree preferred
- Bilingual in English/Spanish languages preferred.
Responsibilities
- Provides excellent customer service to clients, visitors, and staff in person and on the phone.
- Manages client pre-registration, registration and eligibility of insurance for all new clients.
- Provide education, advocacy and enrollment assistance for Medicaid, Affordable Care Act, other health plan options, SNAP, and TANF.
- Responsible for enrollment and compliance with the Title V Program.
- Participates in Tucson Indian Center requirement for eight (8) hours of non-position related outreach.
- Substitutes for other client registration team members including when needed.
- Other work assignment as assigned by supervisor.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
