Family Experience Leader

YMCA Of South Hampton Roads•Franklin, VA

11d•$13 - $15•Onsite

About The Position

Under the direction of the Family Experience Director, the Family Experience Leader creates a joyful, safe, and inclusive environment where children and families can play, learn, and grow. This role supports holistic youth development by delivering engaging experiences that build confidence, spark friendships, and foster a sense of belonging. The Family Experience Leader provides direct service in Family Programs and ensures high-quality care in early childhood and drop-in child care spaces.

Requirements

Must be able to walk, stand, kneel, stoop, push, sit, crouch, pull, lift 40 pounds and carry 40 pounds.
Continuous operations requiring attention to details (multi-task).
Will be exposed to cleaning supplies (i.e. bleach), vacuuming, body fluids, noise from numerous children and equipment activities.
Satisfactory results from criminal background and reference checks, E-Verify, drug test, driver’s license record, and/or a Child Protective Services Check (CPS).
Additional driver’s license check, CPS, criminal background check, alcohol, and/or drug testing may be required in the future to meet and/or maintain the requirements of this position.

Nice To Haves

YMCA Leadership Competencies: Collaboration, Developing Self & Others, Inclusion

Responsibilities

Warmly greet all youth and families to build connections and ensure everyone feels welcomed, accepted, and valued.
Support daily activities, experiences, and routines under the guidance of the Family Experience Director.
Deliver safe, nurturing care in Stay & Play, Interactive Zone, and other drop-in child care services.
Assist in planning and delivering Family Experience programs, including family events, Parents Time Out, birthday parties, and holiday activities.
Use a diverse range of materials, play experiences, and equipment to promote learning, creativity, and developmental growth.
Follow YMCA policies and procedures to ensure a safe, clean, and energetic environment for all participants.
Complete opening and closing procedures accurately and consistently.
Report unusual incidents immediately using the Association Occurrence Report process.
Follow check-in/check-out procedures and age-appropriate equipment guidelines at all times.
Ensure shift coverage when unavailable and communicate scheduling needs appropriately.
Model YMCA core values of caring, honesty, respect, responsibility, and faith in all interactions.
Promote a positive, collaborative team environment through clear communication and supportive relationships.
Maintain a professional appearance and participate in required meetings and trainings.
Support the YMCA mission advancement through participation in the Annual Giving Campaign efforts.