Family Experience Director

Phoenix Senior Living•Dothan, AL

17h•Onsite

About The Position

The Neighborhood at Grove Park is seeking a Family Experience Director to join their team! The Family Experience Director reports directly to Executive Director. PURPOSE The Family Experience Director is responsible for providing overall leadership and management of the Assisted Living and/or Memory Care. This position promotes and integrates the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors’ lives we serve through ensuring all dimensions (emotional, sense of purpose, physical, social, intellectual and spiritual) are incorporated into the services we provide and embrace. Responsibilities include but not limited to assisting in recruiting, hiring and training of associates in the community; completing staffing, scheduling, and daily reviews of timekeeping reports. Responsible for associate recognition and engagement, performance management and evaluations. Responsible for facilitating resident care in-services and the completion of Personalized Service Plans. Responsible for the oversight of a successful wellness resident centered activity and community outreach program for the whole full service Phoenix Senior Living community. PRINCIPLE DUTIES AND RESPONSIBILITIES RESIDENT CARE Plans, organizes, develops and leads the overall management of the Assisted Living and Memory Care neighborhood(s) in accordance with federal, state, local laws and Phoenix Senior Living standards, guidelines and regulations Facilitates the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices Prior to move-in, reviews the resident’s file and schedules the family meeting to discuss resident demographics; coordinates the health care needs with the Wellness Director; ensures resident has a current personalized service plan according to Phoenix policy and government guidelines Maintains updated Resident Service Information (via book and/or electronic database) according to Phoenix policy Participates in and manages the assessment process to determine tier of service with the appropriate staffing levels Participates with the Program & Outreach Director to ensure a variety of appropriate and personalized activities which incorporates all dimensions wellness and are available throughout the day and evening with resident care associate participation Partners with Food & Beverage Director to schedule and plan special event and ensure food & dining is properly incorporated into the appropriate dimensions of wellness Understands the recognition of resident changes in condition, takes appropriate action Strategy Implements guidelines, standards, and practices for Resident Care and programming Implements and monitors ongoing quality improvement programs for resident services

Requirements

2 – 5 years department management experience in senior living/skilled nursing.
Demonstrated supervisory and management skills.
Demonstrated Leadership capabilities.
Multi-department experience strongly recommended.
Extensive knowledge and experience in Assisted Living industry and Dementia care.

Nice To Haves

Bachelor’s degree in Business Administration, Human Resources Administration, Gerontology or other course of study that relates to service to the elderly, preferred.

Responsibilities

Providing overall leadership and management of the Assisted Living and/or Memory Care.
Promoting and integrating the philosophy of Phoenix Senior Living to incorporate wellness in all aspects of the seniors’ lives.
Assisting in recruiting, hiring and training of associates.
Completing staffing, scheduling, and daily reviews of timekeeping reports.
Responsible for associate recognition and engagement, performance management and evaluations.
Facilitating resident care in-services and the completion of Personalized Service Plans.
Overseeing a successful wellness resident centered activity and community outreach program.
Planning, organizing, developing and leading the overall management of the Assisted Living and Memory Care neighborhood(s).
Facilitating the Personalized Service Plans (PSP), daily assignment development and monitoring ongoing process and practices.
Reviewing resident files prior to move-in and scheduling family meetings.
Coordinating health care needs with the Wellness Director.
Ensuring residents have a current personalized service plan.
Maintaining updated Resident Service Information.
Managing the assessment process to determine tier of service with appropriate staffing levels.
Ensuring a variety of appropriate and personalized activities which incorporates all dimensions of wellness.
Partnering with Food & Beverage Director to schedule and plan special events.
Understanding the recognition of resident changes in condition and taking appropriate action.
Implementing guidelines, standards, and practices for Resident Care and programming.
Implementing and monitoring ongoing quality improvement programs for resident services.