Family Engagement Specialist (2217)
About The Position
The Family Engagement Specialist (FES) communicates with customers regarding eligibility issues, documentation requirements, customer complaints, and actions taken by Child Care Services (CCS) regarding their case. The FES also provides information about the CCS program, early childhood development resources, and other community resources. The role involves performing quality assurance reviews of the eligibility determination process, including reviewing and verifying records and performing mathematical calculations based on documented data such as pay stubs or financial reports. The FES works in an office environment, must be organized, communicate professionally and courteously, and collaborate with team members and management. Sensitivity towards working with diverse cultures and clear, assertive communication skills are essential. Bilingual in English and Spanish is preferred.
Requirements
- Intermediate experience with Microsoft Word, Excel, and Outlook.
- Ability to write clear and accurate correspondence.
- Ability to calculate figures and amounts.
- Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Nice To Haves
- Bilingual in English and Spanish is preferred.
Responsibilities
- Establishes rapport and credibility with customers and providers by providing excellent customer service in a professional and respectful manner.
- Communicates with customers regarding eligibility issues, documentation requirements, customer complaints, actions taken by Child Care Services (CCS) regarding their case as well as provide information about the CCS program.
- Knowledgeable of and communicates with customers information regarding early childhood development and community based resources available to customers.
- Performs Quality Assurance reviews of customer eligibility by reviewing the customer documentation for completeness and accuracy.
- Performs mathematical calculations to determine the parent’s income and share of cost.
- Enter all data into The Workforce Information system of Texas (TWIST) in a timely and accurate manner.
- Enters data into databases as directed including the Financial Aid Communication System (FACS).
- Maintains accurate customer files in specific order and completeness.
- Takes immediate action to address and resolve customer and provider complaints.
- Performs other duties as may be assigned.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
