Family Engagement Specialist - Preschool & Childcare

The Learning Experience - Gaithersburg•Montgomery Village, MD

19h•Hybrid

About The Position

The Learning Experience – Gaithersburg is seeking a warm, energetic, and highly personable Family Engagement Specialist to help create an exceptional experience for current and prospective families. This is a unique hybrid role for someone who understands childcare but also loves working with people. You'll spend part of your day welcoming families, answering questions, supporting enrollment conversations, conducting tours, and building relationships—and you'll also be comfortable stepping into classrooms when our teaching teams need additional support. The ideal candidate has preschool or daycare experience, speaks both English and Spanish, and brings the confidence and customer-service mindset often found in hospitality, retail, sales, or other family-facing roles.

Requirements

Fluent/bilingual in English and Spanish required
Previous professional experience in a preschool, daycare, childcare center, or early childhood education environment strongly preferred
Strong customer service and relationship-building skills
Comfortable speaking with prospective families and conducting tours
Confident, outgoing, organized, and professional
Able to move comfortably between administrative/family-facing responsibilities and classroom support
Must meet Maryland childcare licensing requirements applicable to classroom support

Nice To Haves

Previous sales, retail, hospitality, customer service, or enrollment experience is a major plus

Responsibilities

Create a warm, welcoming first impression for every family entering the center
Connect with prospective families and help them learn about our programs
Conduct engaging center tours and confidently communicate what makes The Learning Experience special
Follow up with prospective families and support them throughout the enrollment process
Answer questions regarding programs, classroom experiences, schedules, and enrollment
Build meaningful relationships with current families and help ensure an exceptional ongoing experience
Communicate with both English- and Spanish-speaking families
Support family events, community outreach, and enrollment initiatives
Step into Infant, Toddler, Preschool, and other classrooms when additional support is needed
Assist teachers with classroom routines, transitions, meals, activities, and supervision
Engage positively with children through play and developmentally appropriate activities
Help maintain required classroom ratios and a safe learning environment
Work collaboratively with teachers and center leadership