Family & Community Engagement Manager Internal Candidates Only

Riverside Community Care • Somerville, MA

15h • Onsite

About The Position

The Family & Community Engagement Manager is responsible for overseeing the program’s family engagement systems and ERSEA operations to ensure full enrollment, meaningful family participation, and high-quality service delivery. This role provides strategic leadership across recruitment, enrollment, family engagement, and community partnerships, with a strong emphasis on data analysis, systems improvement, and performance monitoring. The Manager ensures alignment with Head Start Program Performance Standards (HSPPS), the Parent, Family, and Community Engagement (PFCE) Framework, and program goals by using real-time data to drive decision-making, strengthen outreach pipelines, and improve family outcomes.

Requirements

• Multilingual candidates preferred
• Valid Massachusetts driver’s license and regular access to a reliable vehicle
• Bachelor’s degree in social work, education, or related field
• Strong experience with data analysis, reporting, and program performance monitoring

Nice To Haves

• Early Head Start/Head Start experience preferred
• Experience working with pregnant individuals and families with young children, including families facing economic or housing challenges preferred

Responsibilities

• Overseeing the program’s family engagement systems and ERSEA operations to ensure full enrollment, meaningful family participation, and high-quality service delivery.
• Providing strategic leadership across recruitment, enrollment, family engagement, and community partnerships.
• Emphasizing data analysis, systems improvement, and performance monitoring.
• Ensuring alignment with Head Start Program Performance Standards (HSPPS), the Parent, Family, and Community Engagement (PFCE) Framework, and program goals.
• Using real-time data to drive decision-making, strengthen outreach pipelines, and improve family outcomes.

Benefits

• Comprehensive, high-quality health, dental, and vision insurance options
• Flexible Spending Accounts – both medical and dependent care
• Eleven paid holidays
• Separate accruals for vacation (increases with tenure), personal, and sick time
• Tax-deferred 403(b) retirement savings plan with employer match
• Employee Assistance Plan / Travel Assistance Plan
• Employee bonus for referrals resulting in hiring
• Discounts to movie theaters, sporting, and entertainment events
• Employee YMCA discount: 10% off a YMCA monthly membership and 50% off the joiner’s fee

What This Job Offers

• Job Type: Full-time
• Career Level: Manager