Family & Children Medicaid Manager

Wake County Government•Raleigh, NC

12h•Onsite

About The Position

The Family and Children’s Program Manager provides leadership and management to the Economic Services Division Family and Children’s Medicaid program. Ensures federal, state, and county standards are met and customers receive benefits in a timely and accurate manner. Maintains high standards for staff training, performance, and section morale. Provides clear and consistent communication to equip staff for success. The position is part of the management team for the Division, manages 8-10 supervisors (direct reports) and approximately 80 staff members (indirect reports).

Requirements

Bachelor's degree
Five years of job-related experience, including three years of supervisor experience
Equivalent education and experience are accepted
Knowledge of Family & Children Medicaid program policy and regulations
Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action
Knowledge of principles and processes for providing customer service. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction
Must have excellent interpersonal, oral and written communication skills, the ability to work independently and/or in a team setting
Considering the relative costs and benefits of potential actions to choose the most appropriate one
Ability to exercise independent and sound judgment in performing the duties of the position
Ability to provide positive support, lead and motivate staff

Nice To Haves

3 Years Family & Children Medicaid supervisory experience or 5 Years Supervisory experience in an Economic Services program (Medicaid, WorkFirst, Childcare Subsidy, Child Support, Energy) or related Human Services program in a county or state Department of Social Services

Responsibilities

Sets direction and develops long and short range goals for a Family & Children Medicaid section within the Economic Social Services division
Monitors performance by tracking and analyzing program data
Ensures that effective procedures are in place to meet state and federal requirements
Directly supervises a group of team leaders (supervisors) and conducts regular individual meetings with supervisors to provide feedback and monitor staff performance.
Initiates disciplinary action when necessary
Ensures that staff have adequate training to perform their duties effectively
Holds regular staff meetings to communicate important information
Serves as a point of contact for public inquiries including escalated client issues as well as general program related questions.
Collaborates with other programs and services within the Economic Social Services Division and Human Services department
Works with community partners to improve access to services for citizens of Wake County
Initiates recruitment process to fill vacancies; directs interviews and makes hiring decisions
Actively support and participate in department emergency preparedness and response activities, which may include temporary changes in responsibilities and working hours.