Family Center Operations Associate - Towson (Orokawa)

YMCA Central Maryland•Towson, MD

1d•Onsite

About The Position

Under the direction of the Supervisor, the Family Center Operations Associate is responsible for establishing a full-relationship with members, associates, and Y leadership. The Family Center Operations Associate is personally committed to consistently exceeding customer expectations by meeting a broad range of Family center operational needs. The Family Center Operations Associate is responsible for providing a high level of customer service to our associates and members. Performs routine duties including but not limited to: mentoring, training and developing others; processing membership transactions efficiently, professionally, and accurately; identifying member needs; promoting association products and services. In addition, the Family Center Operations Associate will help lead the family center team to attain organizational goals. Adheres to all Y established policies, procedures and overall compliance regulations.

Requirements

Current CPR/AED/O2/First Aid certification (or O2 within 30 days of hire)
Successful completion and passing of the Y in Central Maryland swim test
Completion of new associate training (including Child Abuse Prevention) before scheduled to work
Ability to relate effectively to diverse groups of people from all social and economic segments of the community
Ability to be effective communicator especially with children
At least 1-3 years’ experience in youth supervision and/or youth programming and/or Bachelor’s degree (in related field)
Proficient computer skills
Customer service skills

Nice To Haves

Preferred current Lifeguard certification

Responsibilities

Promotes, represents and welcomes current and potential members, associates and vendors to the family center in a professional and inviting manner.
Develop a strong, value-added relationship with current and prospective members by engaging in conversations that uncover their current and future wellness needs. Provide solutions to ensure the member feels understood, informed and confident in the products/services offered.
Leads and encourages a positive working environment with an attitude which fosters our Mission, Vision, and core values
Participate as a vital part of the center management team to provide consistent and exemplary services to the community. Including sharing responsibilities as a building supervisor, participation in special events, fund raising campaigns, and shared leadership duties as assigned.
Plan and coordinate day-to-day operations, maintenance, and repair of facilities and equipment within the assigned departments.
Proficiently performs routine and basic tasks across all product experiences within the family center: Membership Services: Conduct interviews and/or tours responsive to the needs of prospective members; sells memberships. Builds relationships with members; helps members connect with one another and the YMCA. Handles and resolves membership concerns and informs supervisors of unusual situations or unresolved issues. Applies all YMCA policies dealing with member services. Adheres to all policies, guidelines, rules, best practices as outlined by the Y in Central Maryland or directed by supervisor. Performs assigned supervisory or administrative functions as assigned by leadership.
Youth Development: Effectively and appropriately communicate with children and parents/guardian. Maintain clean and disinfected environment for safety of members and children. Maintain all proper paperwork including sign in/out process, behavior reports, incident reports, etc. Must have understanding of the age and stages of youth development.
Swim/Lifeguard Programming: Responsible for conducting classes according to the YMCA of the USA Aquatic Program, adapted where necessary for local conditions. Responsible for safety of all swimmers during lesson and for the interpretation and enforcement of all pool rules.
Fitness: Directs and manages operations of the health, fitness, and physical education programs. Responsible for oversight and the programmatic development of all physical areas of the building including the fitness center, group exercise room(s), multi purpose room(s) and climbing wall (where applicable) that are used for programs to serve the members and the community and for scheduling these areas in accordance with the best possible use of facilities.
Assist in other areas as assigned.
YMCA COMPETENCIES (Leader): Mission Advancement: Models and teaches the Ys values. Ensures a high level of service with a commitment to changing lives. Provides volunteers with orientation, training, development, and recognition. Cultivates relationships to support fund-raising.
Collaboration: Champions inclusion activities, strategies, and initiatives. Build relationships to create small communities. Empathetically listens and communicates for understanding when negotiating and dealing with conflict. Effectively tailors communications to the appropriate audience. Provides staff with feedback, coaching, guidance and support.
Operational Effectiveness: Provides others with frameworks for making decisions. Conducts prototypes to support the launching of programs and activities. Develops plans and manages best practices through engagement of the team. Effectively creates and manages budgets. Holds staff accountable for high-quality results using a formal process to measure progress.
Personal Growth: Shares new insights. Facilitates change; models adaptability and an awareness of the impact of change. Utilizes non-threatening methods to address sensitive issues and inappropriate behavior or performance. Has the functional and technical knowledge and skills required to perform well; uses best practices and demonstrates up-to-date knowledge and skills in technology.