Family Case Manager Supervisor

State of Indiana•Elkhart, IN

9d•Onsite

About The Position

This position works for the Department of Child Services (DCS) in Indiana, which supports children who are victims of abuse or neglect and strengthens families through services focused on family support and preservation. The role involves pursuing permanency for children and families through reunification, guardianship, and adoption, and also encompasses foster care, child support, and transitional support for those adjusting to adulthood. The department's mission is to champion Indiana's future by protecting children and strengthening families with compassion and determination, with a vision that every child in Indiana thrives in a safe, loving, forever home. The Family Case Manager Supervisor directs and supervises a team that provides protective services to children and families, delivering social services to maintain children in safe and positive family units or working with court systems to place children in protective environments. The role facilitates an integrated learning environment for staff and a culture of respect for children, families, and support persons. This position is primarily based in the Elkhart, Indiana, DCS office and will serve Elkhart County and adjacent counties as needed. Residency in the service area is preferred, and work-related travel is reimbursed.

Requirements

A Bachelor’s degree in human services (or relevant course study), 1+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity.
OR An Associate’s degree in human services (or relevant course study), 3+ years of human services or relevant experience, and 1+ years of experience in a leadership, managerial, or supervisory capacity.
OR 5+ years of human services or relevant experience and 1+ year of experience in a leadership, managerial, or supervisory capacity.
Advanced knowledge of principles and practices of social work, casework, sociology, and group and individual counseling, including new methods and theories of treatment.
Thorough knowledge of state and/or federal laws, regulations, guidelines, and standards affecting child protection services, foster care, family preservation, and adoption.
Thorough knowledge of state and federal rules, regulations, and policies governing public assistance programs and the ability to apply them in the administration of the program.
Thorough knowledge of the operation of the local court system and law enforcement agencies.
Specialized knowledge of State Personnel Department and Settlement Agreement rules, regulations, and policies and the ability to apply them in the management of staff.
Specialized knowledge of the state budget process.
Ability to exercise sound judgment while managing crises situations, including those involving confrontational, aggressive adults being investigated for child abuse or neglect.
Ability to prioritize and manage the workflow of subordinate supervisors and staff.
Ability to supervise the work of supervisory, professional, and clerical staff.
Ability to prepare clear, accurate reports.
Ability to use tact and empathy in working with people of diverse backgrounds.
Ability to establish and maintain productive working relationships with supervisory staff of other organizations whose cooperation is necessary in delivering services to children and families in protective services.
Ability to communicate articulately for court testimony.
Ability to use computerized caseload data in planning and coordination of work.
Ability to investigate and interview alleged victims and perpetrators of child abuse or neglect in an appropriate and effective manner.
Ability to effectively manage a satellite office or major unit within a county office.
Required to possess and maintain a valid driver's license, independent reliable automobile, and appropriate automobile insurance coverage always.
Able to perform essential functions with or without reasonable accommodation.
At least 5+ years of human services or relevant experience and at least 1+ year of experience in a leadership, managerial, or supervisory capacity applying the outlined knowledge, skills, and abilities in a similar role may be considered.

Nice To Haves

Residency in the service area is preferred.

Responsibilities

Prioritize work of subordinate supervisors and staff within the department and ensures that deadlines are met, including assessment of the risk to the child when complaint calls are received and staff are not available to respond to all calls.
Supervise and assign work to subordinate supervisors, setting standards for work based on federal, state, and judicial system regulations and guidelines, and monitoring the flow and quality of work performed.
Schedule on-call rotation of Family Case Managers 2’s.
Reassign work to maintain equitable work distribution and to cover vacant caseloads.
Ensure effective monitoring and accountability of staff to meet the best interest of children, specifically for direct reports, and ensures accountability of direct reports to set similar goals and objectives for the staff they supervise.
Ensure effective monitoring and accountability of staff to promote and model responsible case planning in connecting families with appropriate resources.
Manage employee travel, time reporting, and overtime to ensure maximum efficiency in case management and costs.
Establish and/or communicate and interpret policy and objectives to staff.
Effectively train Family Case Managers and other staff on new programs and developments, as well as provide training to new staff.
Identify management and organizational problems and provide training and development opportunities to resolve the problems.
Identify employee training needs and prepare employee training plans.
Conduct performance appraisals and maintain a fact file for all assigned employees.
Interview applicants for vacant positions and make promotional and hiring recommendations to the Local Office Director.
Review and/or authorize leave requests for Family Case Managers and other staff under their supervision.
Identify behaviors and/or performance contrary to the vision, mission, and core values of the Department.
Recommend, assist, and document the need for corrective disciplinary action.
Assist the Director or Division Manager in establishing long-term goals and objectives for the county office or division.
Set and implement goals and objectives within the department, both long and short term.
Ensure that Family Case Managers and other staff are following the Practice Model, and other policies, regulations, and operating procedures.
Assure that contacts between staff and clients receiving services, as well as between staff and all other involved social service providers and/or the public are conducted in a professional and ethical manner.
Recruit, select, onboard, and train employees to ensure role responsibilities and expectations are clearly understood while providing opportunities to continue professional development.
Set expectations, measure progress, provide ongoing feedback, and evaluate the performance of employees.
Ensure work adheres to quality standards, deadlines, and proper procedures.

Benefits

Three (3) medical plan options (including RX coverage) as well as vision and dental plans
Wellness Rewards Program: Complete wellness activities to earn gift card rewards
Health savings account, which includes bi-weekly state contribution
Deferred compensation 457(b) account (similar to 401(k) plan) with employer match
Two (2) fully-funded pension plan options
A robust, comprehensive program of leave policies covering a variety of employee needs, including but not limited to: 150 hours of paid New Parent Leave and up to eight weeks of paid Childbirth Recovery Leave for eligible mothers, Up to 15 hours of paid community service leave, Combined 180 hours of paid vacation, personal, and sick leave time off
12 paid holidays, 14 in election years
Education Reimbursement Program
Group life insurance
Referral Bonus program
Employee assistance program that allows for covered behavioral health visits
Qualified employer for the Public Service Loan Forgiveness Program
Free Parking for most positions
Free LinkedIn Learning access