Family Care Navigator

HEALTH FEDERATION OF PHILADELPHIA•Philadelphia, PA

21h•$33 - $33

About The Position

This position will serve as the family care navigator for the Division of Substance Use Prevention and Harm Reduction’s (SUPHR) Philly LIFTS (Linking Infants and Families to Service) program. Philly LIFTs is an outreach program for the families of infants diagnosed with Neonatal Abstinence Syndrome (NAS), along with families affected by substance use disorder at all stages. Philly LIFTs is part of SUPHR’s NAS Program, which conducts surveillance of NAS diagnoses in Philadelphia. The primary goal of the program is to support the families of infants diagnosed with NAS, along with families affected by substance use disorder. The program aims to “lift” parents and their children to support and services. This support includes, but is not limited to food referrals, baby supplies like diapers and car seats, clothing, employment assistance, referral to home visiting programs and doula support, recovery support, short-term therapy sessions for children 5-21 years old, mental health support for postpartum parents, and overdose prevention training. Philly LIFTs hosts community outreach events and celebrations throughout the year. These events are open to all families, not only those enrolled in the program. The Family Care Navigator will work in-tandem with the Senior Family Care Navigator to connect families impacted by substance use to needed clinical and social services. This individual will be responsible for supporting the continuity of care for families served by the program and will be situated within the Philadelphia Department of Public Health.

Requirements

Obtained high school diploma or GED
Certified as a peer (CPS) or recovery specialist (CRS), or willingness to obtain certification upon start of position. Certified as family recovery specialist (CFRS), if ineligible for CPS and CRS certifications
At least 2 years of experience in case management, peer navigation, or linkage to substance use disorder care services
Strong written and verbal communications skills
Excellent interpersonal and customer service skills
Skilled in Microsoft Word, Power Point, and Excel
Able to handle multiple tasks and manage project timeline with a high degree of organizational skill
Ability to take initiative, work independently, and use innovative techniques and ingenuity to prepare project management tools, reports, and presentations
Curiosity about the functions, policies, and protocols of City departments and services.
Ability to analyze and think critically to apply reasonable judgment and problem-solving skills.
Ability to work as part of a team, to prioritize and handle multiple tasks, and to work independently in a high-pressure environment.
Sensitivity to and experience working with ethnically, culturally, and sexually diverse individuals, communities, agencies, and organizations.

Nice To Haves

Lived experience in substance use (broadly defined – e.g., personal, familial, community), preferred
Knowledge of harm reduction, trauma-informed care, stigma reduction, and substance use, preferred
Experience in Local or State government is a plus, but not necessary

Responsibilities

Assist families impacted by substance use by connecting them to needed clinical and social services
Build and maintain relationships with the families served by the program
Maintain a streamlined referral process that includes checkpoints for verification of successful connection to services
Cultivate relationships with substance use treatment providers, specifically those targeting families
Support the coordination and hosting of social groups and gatherings with patients of substance use treatment centers
Identify agencies providing social services and establish partnerships with those agencies with a focus on agencies providing services to perinatal populations and families
Identify agencies and establish relationships with agencies providing behavioral and developmental services, including those providing services to children age 0 to 5 yrs.
Collect and maintain data surrounding family and community outreach metrics
Attend community events and participate in relevant councils and committees as a Philly LIFTS representative
Other duties as assigned