Family Care Advisor

HomeWell Care Services St. Louis • Kirkwood, MO

11d • $22 - $26 • Hybrid

About The Position

At HomeWell Care Services, we support seniors and adults who wish to remain safe and independent at home. Families often reach out during urgent or emotional situations, and our first response can make all the difference in helping them take the next step in care. We are seeking a highly motivated Family Care Advisor to serve as the first point of contact for incoming inquiries. This role is focused on fast response, consistent follow-up, and guiding families through their decision-making process with empathy, professionalism, and clarity.

Requirements

• Minimum 3 years of experience in inside sales, customer service, admissions, account management, client services, or a similar phone-based role
• Strong verbal and written communication skills
• Proven ability to manage inbound and outbound phone communication
• Strong organizational skills and consistent follow-up discipline
• Experience using CRM systems to track customer interactions
• Ability to manage multiple active leads simultaneously
• High level of accountability and independence

Nice To Haves

• Experience in home care, healthcare, senior living, hospice, admissions, or related fields
• Experience supporting families through healthcare or caregiving decisions
• Sales experience involving relationship-building and longer decision cycles

Responsibilities

• Respond quickly to new inquiries from prospective clients and families
• Build trust through phone, text, and email communication
• Conduct initial conversations to understand care needs and qualify leads
• Educate families on available care options and next steps
• Schedule in-home assessments for the care team
• Maintain consistent follow-up with active and inactive leads
• Re-engage previous inquiries to identify new opportunities
• Accurately document all communications, activity, and follow-ups in our CRM
• Track lead progress and maintain organized pipeline management
• Collaborate with office and care teams to ensure smooth client onboarding
• Maintain high standards for responsiveness, follow-up, and customer experience

Benefits

• Bonus based on performance
• Flexible schedule
• Opportunity for advancement
• Training & development

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: No Education Listed