Family Ambassador

Children's Institute•Los Angeles, CA

2d•Onsite

About The Position

The Family Ambassador (FA) provides health and wellness services to schools and families, promoting physical and mental health. The FA connects the community with healthcare and social services, ensuring culturally responsive care to improve quality of life.

Requirements

High school diploma or general education degree (GED) required.
Community Health Worker Certification Required and/or ability to complete CHW Certificate Program within 6 months of employment.
Bilingual in English and Spanish required
Maintain annual requirement of 6 hours of continuing education courses
Ability to work well with others, gain consensus, and work towards a common goal.
Ability to work collaboratively with healthcare providers, social service agencies, and community-based organizations.
Ability to identify and research community resources, and initiate/develop/cultivate new professional relationships with potential members and program partners
Ability to work with minimal supervision.
Strong interpersonal skills and critical thinking abilities
Must have access to reliable transportation.
Establish and maintain effective working relationships with those contacted in the performance of required duties
Ability to handle confidential information.
Maintains patient privacy, including protecting confidentiality, safeguarding the integrity and availability, and limiting the use and disclosure of patient Protected Health Information (PHI) to authorized individuals and entities.
Sensitivity to service population’s cultural and socioeconomic characteristics.
Participates in, conducts, and sustains performance quality improvement activities according to designated role and responsibilities.
Excellent verbal and written communication skills.
Working knowledge of computer programs in a Windows environment.

Nice To Haves

Bachelor's degree in any field preferred.
Lived experience in communities for this program and/or one year of community-based direct service experience preferred.

Responsibilities

Integrates into school and community settings to assess student and family needs related to all social determinants of health (such as housing, food, and transportation) and connects participants to resources identified via needs assessments.
Conducts outreach to identify community members who may benefit from health education and support services, linking them to appropriate care within our agency and with external partners. Outreach includes phone calls, in-person visits, letters, emails and text messages.
Assists participants in enrolling or maintaining enrollment in Medi-Cal or other assistance programs to improve their health, as pursuant to a plan of care.
Attends assigned school and community events and meetings on behalf of CII to represent the organization and support program visibility and enrollment.
Serves as a liaison between participants, resource teams, and other community resources.
Establishes and maintains rapport and effective working relationships with children and families, collaborating within CII and the broader community.
Initiates and maintains communication flow between families, school community, and partner organizations.
Accompanies program participants to office visits, as needed and according to applicable guidelines.
Develops and maintains effective communications with relevant stakeholders.
Collaborates with multi-disciplinary teams at the school and community, including COST meetings, Care Team meetings, and meetings/trainings as required by funders.
Maintains complete and accurate documentation, ensuring compliance of service standards and contract policies.
Ensure compliance with DMH billing requirements and activities provided, within CII’s documentation standards.
Communicates with families in our service areas, primarily Spanish-speaking populations.
Performs other duties and special projects as assigned

Benefits

Generous paid PTO, plus 10 paid holidays and CII is closed between Christmas and New Year
Excellent medical, dental, and vision insurance for eligible employees and qualified dependents
403b Retirement Plan with employer contribution for eligible employees
Up to $4,500 in tuition reimbursement per calendar year
Eligible for the Public Service Loan Forgiveness program
Flexible Spending Account (FSA) & Health Savings Account (HSA)
Employer paid Life and AD&D Insurance
Voluntary Supplemental Insurance
Opportunity for growth & advancement
Professional development & continued training
Team building & bonding through company sponsored events & activities