Door of Hope Family Advocate

The Salvation Army • Philadelphia, PA

1d • Hybrid

About The Position

The Salvation Army's Door of Hope Program is a 25-unit scattered-site program serving families experiencing homelessness. Through the Rapid Rehousing (RRH) model, families work closely with a Housing Specialist to address barriers to securing housing, such as poor credit, prior evictions, or outstanding rental debt. Participants receive time-limited rental assistance and ongoing, housing-focused case management tailored to their individual needs, with an emphasis on addressing financial and housing challenges proactively to prevent future instability with the Family Advocate. The Housing Specialist and Family Advocate also serves as a liaison between tenants and landlords and other housing resources to support successful tenancy and housing retention. The Door of Hope Rapid Rehousing Program is funded through the HUD Continuum of Care (CoC) Program. The Door of Hope Family Advocate provides housing-focused case management to families experiencing homelessness, supporting their transition into safe, stable, and permanent housing. This role includes assisting with housing placement, coordinating supportive services, and providing ongoing follow-up to promote long term housing stability. The Family Advocate works collaboratively with the Door of Hope Housing Stabilization Specialist to ensure each family receives respect, person-centered, and trauma informed services aimed at resolving their housing crisis and supporting progress toward self-sufficiency. This position is grant-funded and contingent upon the continuation of funding. Please note that this role requires frequent travel.

Requirements

• Bachelor’s degree in social work required.
• Must be able to keep information in a confidential and secure fashion.
• Required use of personal vehicle for weekly case management.
• Must be a self-starter who can work in an environment with multiple changing work priorities.
• Good verbal and writing communication skills.
• Must have an understanding of and appreciation for the Mission of The Salvation Army.
• Pennsylvania's Child Protective Services Law requires that all prospective employees complete the following clearance and background checks: PA Child Abuse History Clearance, PA State Police Criminal Record Check, and PA DHS Criminal Record/Fingerprint Check.
• Completion of a Pennsylvania approved Child Abuse Recognition and Reporting Training is necessary prior to employment.
• Must understand and support for the Mission of The Salvation Army.

Responsibilities

• Provides housing-focused case management to families experiencing homelessness, supporting their transition into safe, stable, and permanent housing.
• Assists with housing placement.
• Coordinates supportive services.
• Provides ongoing follow-up to promote long term housing stability.
• Works collaboratively with the Door of Hope Housing Stabilization Specialist to ensure each family receives respect, person-centered, and trauma informed services aimed at resolving their housing crisis and supporting progress toward self-sufficiency.
• Serves as a liaison between tenants and landlords and other housing resources to support successful tenancy and housing retention.

Benefits

• Generous paid time off every year that includes: holidays, up to 3 personal days, vacation time and sick time.
• Employer funded Pension Plan (company contributions begin after 1 year of employment)
• Comprehensive health care coverage with low cost employee premiums, co-pays and deductibles
• Eligibility for supplemental insurance plans including Short Term Disability, AFLAC and Voluntary Term Life
• Flexible Spending Accounts
• Remitted Tuition Program
• Eligibility for the Federal Government’s Public Student Loan Forgiveness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level