Family Advocate

Center For Community Solutions•Xxx, CA

1d•Onsite

About The Position

Performs work requiring specialized training and the application of moderate to significant skill and judgment within a confidential safe house/shelter environment. Responsibilities involve handling sensitive information, maintaining strict confidentiality protocols, and operating in a secure setting serving vulnerable populations. The Family Advocate is responsible for client program assessment and intake, client advocacy services, and arranging ancillary services for clients in Residential Programs, including emergency shelter, long-term housing, and support services. The Family Advocate utilizes best practices to provide client-centered, trauma-informed care to residents.

Requirements

Bachelor’s degree in social science-related field or equivalent combination of education and experience.
Crisis Intervention Training Certificate (or ability to obtain upon hire)
Minimum of two (2) years’ experience in the field of family violence intervention, client services, and/or crisis intervention.
Minimum of one (1) years’ experience working in a multi-cultural setting.
Excellent written and oral communication skills.
Computer proficiency with Microsoft Office Applications (Word, Excel, Outlook, Power point, Access).
Organized and detail oriented with the ability to effectively multi-task, prioritize, and meet deadlines.
Ability to maintain a proactive approach and execute all duties in their entirety.
Must demonstrate respect and openness for cultural diversity in all its forms, including ethnicity, sexual orientation, abilities, genders and gender identities, and religious backgrounds.
Demonstrated ability to uphold strict confidentiality and maintain professionalism at all times.
Ability to be flexible and adaptable to program scheduling needs.

Nice To Haves

One (1) years’ experience in residential-based client services.
Bilingual oral and written fluency in Spanish.

Responsibilities

Assist with day-to-day operations of the shelter to include the evaluation of the individual needs of the residents, including completing errands on their behalf such as grocery shopping, collecting mail from post office, and delivering items to business offices.
Provide emergency support for survivors and secondary survivors of intimate partner violence and sexual assault both in-person and over the hotline.
Assess the suitability and eligibility of individuals for emergency and/or long-term shelter programs.
Conduct a needs assessment for all incoming residents to support the development of individualized goals.
Track client progress on goal plans through regular sessions, offering advocacy and connecting them to appropriate resources as needed.
Complete required requests, documentation, and paperwork for client financial assistance in a timely manner.
Be responsible for distributing gift cards and petty cash to clients as appropriate and document accordingly.
Ensure ongoing familiarization with all CCS programs and services.
Participate in cross-training and team collaboration efforts.
Facilitate agency-wide training for new staff and volunteers as part of our Crisis Intervention Training
Establish and maintain relationships with community agencies.
Complete documentation and generate reports of client and caller interactions using a digital platform, Efforts to Outcomes (ETO).
Maintain the highest levels of accuracy in record-keeping and reporting, ensuring that all client files and documentation are complete and up to date.
Uphold client confidentiality by safeguarding personal information and ensuring clients understand and complete all required documentation.
Assist with unit turnover including packing belongings, throwing away trash, restocking essentials, and light cleaning.
Follow agency protocol for maintaining timekeeping records in required formats.
Actively participate in department-specific and agency meetings.
Support the Hidden Valley House program as needed for coverage purposes.
Other duties as assigned