Family Advocate

PARTNERSHIP FOR STRONG FAMILIES INC•Gainesville, FL

2d•$17 - $0•Onsite

About The Position

The part-time Family Advocate is often the first point of contact for patrons at the Family Resource Center (FRC), helping create a welcoming environment and connecting patrons with appropriate services. The role includes completing brief needs assessments, scheduling appointments, directing patrons to FRC staff, and providing limited hands-on assistance, such as offering food from the emergency pantry and helping with online applications. The Family Advocate also handles front-desk tasks, including answering calls, directing visitors, entering data, and organizing resource displays. High-quality customer service is critical. This grant-funded position reports directly to the Family Resource Center Manager.

Requirements

High school diploma or GED from an accredited educational facility.
One year of office experience.
Valid State of Florida driver’s license, required at hire and as a condition of continued employment.
Knowledge of word processing and basic computer skills.
Strong interpersonal skills.
Excellent telephone etiquette.
Ability to maintain confidentiality of sensitive data.
Knowledge of office equipment, such as a copier, fax machine, and switchboard.
Understanding of the causes and effects of trauma and victimization, and willingness to provide compassionate, trauma-informed support to individuals and families in need.
Sensitivity to cultural needs and willingness to be a positive member of a working team.
Ability to prioritize multiple tasks and projects.

Nice To Haves

Proficiency in Microsoft Office products.
Experience working with at-risk children and families or with a social service agency.

Responsibilities

Answer incoming telephone calls, direct them to appropriate FRC staff, take clear and complete messages, and check and forward voicemail messages daily.
Greet patrons with dignity and help them feel welcomed and supported.
Provide basic assistance, including brief needs assessments, follow-up, and help with online applications or resource connections, under the FRC Manager’s guidance.
Support staff with data entry, reports, and patron follow-up as needed.
Keep resource displays organized and informative, and shared areas tidy and accessible.
Support community partners with meeting room setup.
Help manage conflicts or challenging situations under the FRC Manager’s guidance.
Stay familiar with Resource Center policies and procedures to assist patrons and partners effectively.
Serve patrons with sensitivity to the service population’s cultural and socioeconomic characteristics.
Complete other duties and special assignments as needed.