LIHEAP- Family Advocate Safety Net

East Bay Community Action Program•East Providence, RI

36d

About The Position

The Family Advocate - LIHEAP/Safety Net supports individuals and families seeking assistance through LIHEAP and other EBCAP initiatives. The role helps clients navigate energy assistance and stabilization services by conducting intake and assessments, determining eligibility, providing case support and referrals, coordinating services, and connecting clients with community resources. The position also supports outreach, data reporting, and collaboration across programs to help ensure clients receive comprehensive assistance tailored to their needs.

Requirements

High school diploma or GED.
Valid driver's license, reliable transportation, and current automobile insurance.
Ability to travel between EBCAP locations and community sites.
Proficiency in data entry and basic computer applications.
Ability to maintain confidentiality and professional boundaries.
Strong customer service and client engagement skills.
Ability to build trusting, respectful, and nonjudgmental relationships.
Excellent communication and interpersonal abilities.
Strong organizational skills and attention to detail.
Ability to manage multiple priorities in a fast-paced environment.
Case management and resource navigation capabilities.
Accurate data entry and documentation skills.
Ability to work independently and collaboratively.
Professionalism, confidentiality, and ethical decision-making.
Commitment to serving diverse communities with dignity and respect.

Nice To Haves

Two to three years of professional work experience.
Experience in social services, community action agencies, or human services programs.
Experience working with diverse populations.
Knowledge of community resources, public benefits, and supportive service programs.

Responsibilities

Conduct intake appointments and determine eligibility for LIHEAP services.
Assess client needs, challenges, and opportunities for support.
Connect individuals and families with EBCAP programs, public benefits, and community resources.
Help clients develop problem-solving strategies that promote stability and self-sufficiency.
Maintain accurate case records and documentation.
Conduct outreach to increase awareness of LIHEAP and community resources.
Provide services and support at assigned community-based locations.
Promote EBCAP programs and coordinate referrals across departments.
Build collaborative relationships with community partners to increase access to services.
Enter and maintain accurate client information and program data.
Prepare productivity reports and support required program reporting.
Ensure compliance with LIHEAP guidelines, program requirements, and agency standards.
Promote participation and engagement in EBCAP services.
Participate in Family Center and agency coverage rotations as needed.
Attend staff meetings, trainings, conferences, and professional development opportunities.
Support food pantry operations and other community-based initiatives when assigned.
Perform additional duties that support program operations and client service delivery.