Family Advocate, Project Reunite

YWCA Seattle King Snohomish•Lynnwood, WA

1d•Onsite

About The Position

The Project Reunite Family Advocate provides structured, goal-oriented casework to families residing in transitional housing who are currently engaged in the DCFY system and working toward reunification. This role supports family members experiencing substance use disorder challenges and coordinates supportive services during their participation in the program. This is not a hybrid role — it requires 100% onsite presence.

Requirements

Minimum of (2) years of direct social service experience working with low-income and/or homeless families.
Knowledge of affordable public and private housing resources in Snohomish County.
Valid Washington State driver’s license, reliable transportation, and insurance.
Ability to work independently and as part of a team, making sound judgments with limited supervision.
Strong oral/written communication, organizational, and record-keeping skills.
Commitment to diversity and to working with homeless families.
Any combination of experience and skills demonstrates the ability to perform this job effectively.
Ability to move throughout a multi-level residential building, including stairwells, during home visits and unit checks.
Ability to sit or stand for extended periods while meeting with clients, completing documentation, or participating in meetings.
Ability to occasionally lift, carry, or move items up to 30 pounds (such as donated furniture, supplies, or resource materials).
Ability to perform occasional bending, reaching, and kneeling when assisting clients with housing setup or unit inspections.
Ability to travel between agency sites and community partner locations.
Ability to respond quickly in emergency or safety situations, including navigating stairs during drills.
Ability to use standard office equipment (computer, phone, copier, etc.) for extended periods with or without reasonable accommodation.
Ability to work within environments that may include noise, strong odors, or clutter.
Ability to complete tasks in outdoor conditions when escorting clients or meeting service providers on-site.

Nice To Haves

Knowledge of and experience as a service provider in any of the following areas: Crisis intervention, Domestic violence, Child abuse, Substance use, Mental health, Welfare rights, Case management, Sexual assault support, Employment services, Child development and positive parenting skills
Experience in emergency shelters, transitional housing, or other residential settings.

Responsibilities

Complete program intakes and determine eligibility for transitional housing.
Provide casework to residents with the required level of weekly contact.
Assess physical, emotional, educational, and emergency needs to support emotional and economic stability.
Assist clients in developing and carrying out individual goals with an emphasis on self-sufficiency, including monitoring sobriety goals and progression.
Support families working toward reunification, coordinating communication and resource planning as needed.
Help clients develop realistic short- and long-term financial plans and household budgets.
Educate clients on relevant financial and community resources.
Ensure clients follow program guidelines and expectations.
Arrange necessary communication with agencies and individuals to help secure income, stability, and housing.
Network with other service providers to advocate for clients and establish strong referral pathways.
Conduct exit interviews to gather feedback and reinforce long-term plans.
Provide follow-up case management for exited clients, including tracking outcomes for up to six months.
Conduct in-home visits in a multi-level apartment complex as needed.
Maintain accurate records, statistics, case notes, and required reporting.
Participate in agency, department, and committee meetings.
Perform phone screenings and in-person intake interviews; assess appropriateness of applicants.
Participate in department projects to improve program efficiency and client experience.
Attend assigned trainings to increase knowledge and skill.
Other duties as assigned.
Screen prospective tenants/clients, coordinate unit vacancies, and maintain drop-in office hours.
Collect and submit maintenance requests; coordinate with maintenance to ensure timely completion.
Coordinate furniture donations for client move-ins.
Support fire safety and emergency drill compliance.
Provide assistance in setting up utilities and related services for tenants.
Schedule unit cleaning, painting, floor care, and repairs as needed.