Family Advocate Lead

YMCA of San Diego County•San Diego, CA

2d•$34 - $41•Hybrid

About The Position

The Family Advocate Lead supervises a team and ensures compliance with State and County regulations while providing customer service and support to families, childcare providers, and the community. The role may include a modified caseload and is accountable for overseeing day-to-day operations to help meet program and departmental goals. The team is expected to achieve and maintain at least a 90% accuracy rate on assigned tasks. The position follows policies, regulations, and procedures established by the California Department of Education, Title 5, the County of San Diego, and the YMCA of San Diego County. The schedule is Monday through Friday, 8:00 a.m. to 4:30 p.m. The position is hybrid and requires working within the San Diego County region. Daily in-person training takes place at the Chula Vista office for the first eight to ten weeks. After training, the employee works in person at the North Park office three days per week. The work designation may change based on business needs, including a potential transition to full-time office-based work. The role supervises Family Advocates and/or Family Advocate Advanced staff. Reliable transportation is required for travel throughout San Diego County, and the position may involve occasional overnight travel outside the county for trainings and conferences. The pay range is USD $34.43 to USD $41.32 per hour. Pre-hire and employment conditions include fingerprinting and subsequent arrest notifications. CPR/AED and Adult and Child/Infant First Aid certification from an approved organization must be obtained within 30 days of hire. Additional clearances, including exclusion and debarment checks, may be required.

Requirements

Bachelor’s degree in child development, human services, or a related field, or four years of equivalent related experience.
At least six years of work experience, including four years assessing needs and eligibility within a community-based organization serving children, youth, families, and/or adults.
At least two years of program support experience in a comparable state- or locally funded subsidy childcare or child development program.
Demonstrated experience, sensitivity, and competency working with diverse social, ethnic, religious, socioeconomic, and cultural groups, with the ability to coach and model this competency.
Ability to interpret and communicate complex contract regulations effectively.
Demonstrated participation in program policy, technology, or customer service projects aimed at improving program efficiency.
Strong customer service, conflict de-escalation, active listening, and communication skills, with the ability to coach and model these skills.
Ability to read and interpret regulations, contracts, policies, and other complex materials.
Ability to communicate clearly and effectively, including when interpreting regulations, contracts, policies, and complex programming.
Strong leadership skills and ability to work effectively both independently and as part of a team.
Strong interpersonal skills, including the ability to build trust and work effectively with diverse people.
Comfort managing office and remote work responsibilities in a hybrid model and flexibility to work in different environments, potentially including full-time office-based work.
Reliable transportation for travel throughout San Diego County.
Ability to travel outside San Diego County for trainings and conferences, including occasional overnight travel.
Fingerprinting before reporting to work and subsequent arrest notifications are required for critical positions.
CPR/AED and Adult and Child/Infant First Aid certification from the American Red Cross, American Heart Association, or American Safety and Health Institute must be obtained within 30 days of hire.
Additional clearances may be required, including exclusion and debarment checks before the first day and monthly thereafter.

Responsibilities

Supervise a team, including overseeing hiring, time and attendance, coaching on policies, evaluations, progressive discipline when necessary, and staff development.
Ensure team compliance with department procedures and State or County regulations, maintaining at least a 90% accuracy rate across files, case actions and due dates, reports, databases, statistical data, collaboration, and data sharing.
Identify barriers to compliance and develop improvement plans as needed.
Work with the leadership team to develop and communicate policy changes, implement quality assurance measures, suggest technology improvements, provide training and presentations, and contribute to departmental goals and projects.
Hold regular team and one-on-one meetings with direct reports at least monthly, or more often as needed, to provide development, coaching, support, and resources.
Manage a modified caseload as needed and perform Family Advocate functions for assigned cases, including providing coverage for staff cases.
Pull CC3 database reports related to certification, recertification, and termination to support maintenance of the assigned team’s caseloads.
Generate, maintain, and submit required reports to the Community Support Services region, the YMCA, and community partners.
Support staff with caseload management and other tasks by promoting organizational and time-management practices and providing resources.
Collaborate with the Community Support Services region, the YMCA, and community partners to expand supportive services and resources.
Attend required staff meetings, trainings, YMCA staff development events, and appropriate agency-wide committees.
Travel throughout San Diego County and, occasionally, outside the county for trainings and conferences, including overnight travel.