Family Advisor

Pennant Group • Madison, WI

1d • Onsite

About The Position

McFarland Villa Assisted Living and Madison Pointe Senior Living is currently seeking a Family Advisor to join their team. This role involves leading the resident recruitment process by establishing and cultivating relationships with prospects and their families, identifying their needs, and developing marketing strategies. The Family Advisor will maintain occupancy levels, track resident movements, serve as the primary contact for prospective residents, and manage the admission/assessment process in collaboration with the community management team.

Requirements

• Superior communication skills with the ability to effectively communicate in English, both orally and in writing.
• Ability to communicate a clear vision of the community and its services.
• Dependable and punctual with a professional, competent demeanor.
• Knowledge of the physiology and psychology of the older person.
• Recognizes common signs/symptoms of dementia.
• Demonstrates strong customer service skills and telephone marketing skills.
• Adaptable, flexible and focused on meeting the needs of prospective residents and their families.
• Demonstrate team and business partner skills.
• An outgoing personality, superior communication skills and strong customer service orientation required.
• Must present a neat, clean appearance and demonstrate a positive, cheerful attitude.
• Must possess a clean driving record and valid state issued driver’s license.
• Local travel required.

Nice To Haves

• Degree in marketing or human services field preferred.
• Prior experience in marketing to seniors, in sales, senior housing, long-term care insurance, hospitality or an appropriate healthcare/personal care background preferred.
• Proven track record of marketing/sales results.

Responsibilities

• Successfully leads the resident recruitment process by establishing and cultivating meaningful relationships with prospects and their families.
• Identifies individual candidate’s needs.
• Develops and maintains productive internal and external marketing strategies including referral sources and community relationships.
• Maintains occupancy levels.
• Tracks and trends resident movements.
• Is the central point of contact for all prospective residents.
• Manages the admission/assessment process in collaboration with the community management team.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed