Familia Ambassador Apprentice

Bank of Guam•Yigo, GU

2h•$16 - $21•Onsite

About The Position

Passionate about service and even more passionate about people. An outgoing, service-driven ambassador dedicated to creating meaningful customer experiences and building strong customer relationships. Thrive in fast-paced, evolving, team-driven environment. Highly organized, always looking for solutions, and not afraid to step outside of the box. Inspired by and committed to the Bank of Guam brand, culture, and story.

Requirements

High Initiative – Self-starter, highly motivated, and determined to succeed.
Flawless Execution – Meets deadlines, exceeds goals and expectations and consistently delivers projects and tasks on time, if not sooner.
Leadership – Uplifts and inspires others to succeed and follow through.
Past Success – Proven track record, a top-achiever, with the confidence to tackle even the biggest challenge.
Adaptability – Embraces change and innovation with an optimistic outlook, especially when dealing with environmental and cultural changes and multigenerational audiences.
Communication – Strong verbal and written communication abilities, able to communicate effectively and professionally with customers through all Bank of Guam channels.
College degree OR High school diploma or equivalent and (1-2) years of experience in cash handling and/or customer service related field.
Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors.
Proficient in Microsoft Office.

Responsibilities

Manage the overall branch experience and flow.
Engage with customers and visitors to gain a better understanding of their individual needs and goals and work proactively to provide recommendations on products and services that will help satisfy those needs.
Promote and provide valuable insight into new technology and digital services offering demonstrations and tutorials when needed.
Identify cross-solving opportunities for customers based on in-depth knowledge of products and services.
Promote self-service and educate customers about the benefits of self-service channels.
Fulfill customer needs with a focus on first contact resolution, collaborating with other teams or making referrals as necessary.
Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees.
Place value in all customer relationships and extend the Familia spirit to every customer consistently and with the highest level of service.
Listen to customer needs through quality conversations and leverage products and services to build new relationships and deepen existing ones.
Ensure banking solutions become an integral part of customer growth.
Process a wide range of financial transactions in a manner that minimizes customer effort and maximizes positive customer experience.
Process transactions with skill, including cashing checks, accepting deposits and withdrawals, processing payments, issuing cashiers and traveler’s checks.
Perform daily branch operations such as opening/closing procedures, cash vault balancing, ATM replenishment and balancing, safe deposit rental and reporting.
Establish new deposit relationships by opening accounts.
Process, underwrite, and disburse consumer loans.
Identify areas of improvement and design creative and innovative solutions to complex problems through careful attention to detail.
Complete all other duties as assigned to support the needs of the Department and/or Business.
Maintain the confidentiality of both the customer and the Bank.
Understand and apply bank policy and procedures.
Adhere to all state and federal regulations.
Complete all bank mandated training.