Familia Ambassador Apprentice

Bank of Guam•Tamuning, GU

3h•Onsite

About The Position

At the Bank of Guam it all starts with HEART! We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by: LIVING THE BRAND and leading with heart and exceeding expectations EMBRACING THE JOURNEY by accepting change and challenging others to do the same BEING AN OWNER of our career and taking responsibility for our actions LOVING TO LEARN by committing to personal growth and development General Summary: Passionate about service and even more passionate about people An outgoing, service-driven ambassador dedicated to creating meaningful customer experiences and building strong customer relationships Thrive in fast-paced, evolving, team-driven environment Highly organized, always looking for solutions, and not afraid to step outside of the box Inspired by and committed to the Bank of Guam brand, culture, and story through the following:

Requirements

High Initiative – Self-starter, highly motivated, and determined to succeed. Goes above and beyond and does not wait to be told what to do next.
Flawless Execution – Meets deadlines, exceeds goals and expectations and consistently delivers projects and tasks on time, if not sooner.
Leadership – Uplifts and inspires others to succeed and follow through.
Past Success – Proven track record, a top-achiever, with the confidence to tackle even the biggest challenge.
Adaptability – A change agent for all things new and innovative. Embraces an optimistic outlook when faced with environmental and cultural changes most especially when dealing with multigenerational audiences.
Communication – Strong verbal and written communication abilities and able to communicate effectively and professionally with customers through all Bank of Guam channels.
College degree OR High school diploma or equivalent and (1-2) years of experience in cash handling and/or customer service related field.
Must be able to operate basic office equipment (PC, typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors.
Proficient in Microsoft Office.

Nice To Haves

Operations apprentice who can process transactions with skill.
Excellent analytical skills – through careful attention to detail, can identify areas of improvement and design creative and innovative solutions to even the most complex of problems.
Cashing checks, accepting deposits, withdrawals, payments, issuing cashiers and traveler’s checks, etc.
Daily branch operations such as opening/closing procedures, cash vault balancing, ATM replenishment and balancing, safe deposit rental and reporting.
Establishing new deposit relationships – opening of accounts.
Consumer loan processing, underwriting and disbursement.

Responsibilities

Manage the overall branch experience and flow.
Engage with customers and visitors to gain a better understanding of their individual needs and goals and work proactively to provide recommendations on products and services that will help satisfy those needs.
Promote and provide valuable insight into new technology and digital services offering demonstrations and tutorials when needed.
Identify cross-solving opportunities for customers.
Promote self-service and educate customers about the benefits of self-service channels.
Exhaust all possible solutions to fulfill customer needs, which may require working with other teams or making referrals.
Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees.
Place value in all customer relationships and extend the Familia spirit to every customer consistently and with the highest level of service.
Listen to customer needs and look for creative ways to leverage products and services to build new relationships and deepen existing ones.
Ensure banking solutions become an integral part of customer growth.
Process a wide range of financial transactions in a manner that minimizes customer effort and maximizes positive customer experience.
Process transactions with skill, mastering skills with guidance from peers and coaches.
Complete all other duties as assigned to support the needs of the Department and/or Business.
Maintain the confidentiality of both the customer and the Bank.
Understand and apply bank policy and procedures.
Adhere to all state and federal regulations.
Complete all bank mandated training.