False Alarm Coord

City of Shreveport•Investigations, LA

3d•Onsite

About The Position

The False Alarm Coordinator role involves managing alarm accounts and addressing false alarm incidents. Key responsibilities include assisting customers via various communication channels, researching and billing false alarm calls, composing collection letters for outstanding balances, monitoring problem properties, investigating billing discrepancies, and handling all correspondence related to false alarms. The role also requires reviewing alarm calls, managing adjustments due to equipment issues, maintaining historical paperwork, and providing monthly reports on account balances. Coordination with Data Processing and Finance departments for system issues and payment problems is essential. The position involves auditing systems, staying updated on ordinances, and making policy recommendations. Additionally, the coordinator will input work orders, identify training needs, liaise between the Shreveport Police Department, revenue departments, alarm companies, and citizens, and prepare for bi-annual meetings with the Alarms Industry. The goal is to improve relations and response times between alarm businesses and the police department by providing statistics and planning objectives for the alarm unit.

Requirements

A Bachelor's degree in Business Administration or related field and/or four (4) years of work related experience in administrative work, to include researching and resolving of citizen complaints as they relate to billing issues.
Two (2) years of experience in a supervisory capacity is required.
The ability to conduct surveys, investigations, analyze alarm problems and establish procedures and protocols.
Knowledge of Microsoft applications to include Word, Excel, PowerPoint and Access.
The ability to establish and maintain effective working relationships with city employees, department heads, and the general public.

Responsibilities

Assist customers with questions concerning their alarm accounts by telephone, in person, e-mail and mail.
Research and bill all unassigned false alarm calls.
Bill assigned false alarm calls.
Compose collection letters for false alarm accounts with balances over $250.00.
Monitor and research problem properties and notify alarm users and alarm companies of findings.
Investigate questionable billing as it pertains to residences or businesses.
Research and resolve all returned false alarm billing.
Handle and manage all false alarm and written correspondence.
Review all alarm calls and research necessary alarm calls by day of the week for every day of the month.
Handle all adjustments to false alarm billing due to equipment fault or failure.
File and maintain all related alarm call history paperwork for the alarm billing program.
Provide monthly reports to the Deputy Chief of false alarm account balances over $1000.00 & City and State entities with false alarm balances to the City Attorney's Office.
Coordinate with the Data Processing department for computer software problems, such as adjustments on for customer's accounts whose balance is not reflected accurately.
Coordinate with Finance Department for customer payment issues.
Complete and submit false alarms monthly report by gathering information from various current and previous reports.
Drafts correspondence as needed.
Audit systems to maintain its integrity.
Keep abreast of ordinances, changes needed and make recommendations of policies and procedures.
Input alarm work orders.
Identify training needs and host meetings between SPD and alarm companies.
Send error reports to USD for corrections.
Liaison between Shreveport Police Department, revenue, alarm companies and citizens.
Prepare and conduct bi-annual meetings: Alarms Industry Meeting.
Prepare information conducive to improving relations and response time of alarm businesses and SPD.
Provide representatives with current and historical statistics.
Plan goals and objectives for alarm unit.
Report the status of goals and objectives through the chain of command.