Fall Co-op/Trade & Distribution

GSK Internships & Co-ops powered by Atrium

2h • Onsite

About The Position

This role will span across the total T&D Ops team (Claims, Returns, Adjustments, QA) with a focus on documentation management. A critical component of this work is maintaining clear, accurate, and accessible documentation that supports both frontline customer service teams and back – office operations. As the organization continues to evolve, the department is understanding a large – scale initiative to modernize and migration its knowledge and document management systems to improve usability, consistency, and accessibility.

Requirements

• Currently pursuing a degree in MIS, Info Systems, Business Administration, Communications, or a related field.
• Strong attention to detail and organizational skills.
• Excellent written and verbal communication abilities.
• Ability to manage multiple tasks and meet deadlines.
• Must be able to work full-time (35-40 hours/week) throughout the duration of the 6 month co-op (September 2026 ~ March 2027).
• Must have an active student status and/or within 12 months post-graduation from a BS or MS degree program.
• Post-doctoral candidates are not eligible.
• Must successfully pass a drug screen and background check prior to assignment target start date.

Nice To Haves

• Knowledge of standard business intelligence tools and reporting software (ex. Power BI, Microsoft Azure, Salesforce).
• Knowledge of Microsoft Office suite.
• Interest in process improvement, documentation, or operations.

Responsibilities

• Support the migration of content, knowledge articles, and documentation for T&D into a centralized platform.
• Review, audit, and organize existing content to eliminate duplication, outdated materials, and inconsistencies.
• Standardize documentation using defined templates, naming conventions, and formatting guidelines.
• Partner closely with team members / stakeholders to capture, update, and validate process documentation.
• Track migration progress and maintain documentation inventory.
• Tag and categorize content to improve searchability and usability for end users.
• Assist in building and maintaining a structured knowledge base of customer service and ops teams.
• Support change management efforts in helping communicate updates and new documentation to end users.
• Support claims and adjustment specialists on a regular basis.

Benefits

• Competitive hourly pay rate
• Relocation stipend for candidates residing outside of 50-miles from their assigned work location (for on-site or hybrid roles).
• Medical benefits
• Fringe benefits
• Overtime pay

What This Job Offers

• Job Type: Full-time
• Career Level: Intern
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees