Fairmont Gold Executive Lounge Supervisor

AccorHotel•Washington, DC

4h•$25 - $29

About The Position

At Fairmont Washington D.C., Georgetown, unparalleled service and luxury await guests of Fairmont Gold, our exclusive “hotel within a hotel” experience. By fostering an engaged team of service professionals as Assistant Manager, Fairmont Gold, you will bring our exceptional “Fairmont Gold standards” to life in our Fairmont Gold Lounge and beautifully renovated rooms. Rate of Pay: $25.00-28.50 per hour What you will be doing: Reporting to the Fairmont Gold Manager, your essential job functions include, but are not limited to: Consistently offer professional, friendly, and engaging service Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times Ensuring that all team members have the necessary resources available to exceed guest expectations Consistently seeking ideas for enhancing the Fairmont Gold product and services Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service Balance operational, administrative, and Colleague needs Lead the operation of the Fairmont Gold arrival and departures experience. Involvement with training, development, and performance management of all Fairmont Gold Attendants Participating in recruitment and training of new Fairmont Gold Attendants Follow department policies, procedures, and service standards Follow all safety policies Other duties as assigned

Requirements

2 years of guest service experience in a 4 or 5 star hotel
Applicants must be able to provide proof that they are legally able to work in the United States without sponsorship.
Constant standing and walking throughout shift.
Frequent lifting and carrying up to 30 lbs.
Occasional kneeling, pushing, pulling, lifting.

Nice To Haves

Luxury hotel experience preferred
Supervisory experience preferred
Prior experience working with Opera or a related system a plus

Responsibilities

Consistently offer professional, friendly, and engaging service
Coordinating all aspects of the Fairmont Gold floors, to ensure the smooth operation and the highest level of guest satisfaction at all times
Ensuring that all team members have the necessary resources available to exceed guest expectations
Consistently seeking ideas for enhancing the Fairmont Gold product and services
Maintaining communication with all departments within the hotel to ensure that Fairmont Gold standards are delivered on a consistent basis
Tracking and forecasting daily, weekly, and monthly Fairmont Gold occupancy
Strong and effective communications with all other departments, highlighting Fairmont Gold area to ensure the proper level of service to our guests
Supervising all contributing staff members who provide services to the Fairmont Gold area to ensure that the appropriate services levels are provided and achieved at all times
Handle Fairmont Gold guest concerns in relation to the areas and react quickly, logging, following up, and bringing to full resolution
Liaise with Front Office team to ensure smooth arrival/departure of Fairmont Gold guests, Fairmont Gold inventory management and collaborate on an initiative to provide five star service
Balance operational, administrative, and Colleague needs
Lead the operation of the Fairmont Gold arrival and departures experience.
Involvement with training, development, and performance management of all Fairmont Gold Attendants
Participating in recruitment and training of new Fairmont Gold Attendants
Follow department policies, procedures, and service standards
Follow all safety policies
Other duties as assigned