Fair Hearings Office Assistant

State of Illinois•Chicago, WA

6d•Hybrid

About The Position

The Department of Healthcare and Family Services is seeking to hire a Fair Hearings Office Assistant to provide office support functions for the Fair Hearings section. This position serves a critical role within the Office of General Counsel by supporting hearing administration activities, coordinating communications, preparing reports and correspondence, maintaining confidential records, and assisting with the day-to-day operations of the Fair Hearing Administrative team. The ideal candidate will possess strong organizational and communication skills, demonstrate attention to detail, have experience managing multiple priorities in a fast-paced environment, and be proficient in Microsoft Office applications. The preferred candidate will have the ability to work independently, maintain confidentiality, and effectively interact with staff, stakeholders, and the public while supporting grant-related administrative functions. HFS values employees with different backgrounds, life experiences, and talents.

Requirements

Requires knowledge, skill, and mental development equivalent to completion of high school
One (1) year of related office experience
Ability to type accurately at 35 words per minute
Requires completion of a background check and self-disclosure of criminal history
Requires the ability to utilize and maintain state issued equipment such as a laptop

Nice To Haves

Two (2) years of experience as a receptionist in a public administrative or government office
Two (2) years of experience with administrative hearings or appeal processes
Two (2) years of experience in data entry and case management systems
One (1) year of experience managing documents and records in an office setting
One (1) year of experience preparing and drafting reports for supervisors
Strong organizational and communication skills
Attention to detail
Experience managing multiple priorities in a fast-paced environment
Proficient in Microsoft Office applications
Ability to work independently
Maintain confidentiality
Effectively interact with staff, stakeholders, and the public while supporting grant-related administrative functions

Responsibilities

Under general supervision, serves as an Office Assistant for the Office of the General Counsel (OGC) in the Illinois Department of Healthcare and Family Services
Produces all system generated correspondence, such as notices of hearings and dismissals, and all system generated reports of section activities
Serves as a liaison between OGC’s Bureau of Administrative Hearings and the HFS Division of Information Systems regarding equipment and programming problems, and arranges for receiving new equipment and for repairing existing equipment
Updates logs of completed data entries
Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above

Benefits

Health, Life, Vision, and Dental Insurance
Pension Plan
Paid Parental Leave
Deferred Compensation Program and other pre-tax benefit programs (Medical/Daycare)
12 paid Sick Days annually
10 paid Vacation Days their first year of service and up to 25 paid Vacation Days annually
3 paid Personal Days annually
13-14 paid holidays annually (based on start date)
Flexible work schedules are available in many program areas.
Remote work may be an option for certain positions.