Fair Banking Compliance Analyst

Renasant Bank•Atlanta, GA

2d•Onsite

About The Position

The Fair Banking Compliance Analyst will work closely with the Director of Fair and Responsible Banking and will perform multiple responsibilities as needed under the Fair and Responsible Banking Program (“the Program”). The Fair Banking Compliance Analyst will be trained on all aspects of the Program but may be tasked with managing a certain area under the Program from time to time.

Requirements

High School diploma or equivalent; Bachelor’s degree preferred (or equivalent years of directly related experience will be considered)
Minimum of 3 years of banking and/or compliance experience
Strong knowledge of loan and deposit compliance regulations
Strong written communication skills needed to effectively communicate with customers and regulatory authorities
Self‑starter with good decision-making skills
Ability to meet deadlines and work with little direct supervision
Ability to deal effectively with personnel of other departments within the bank
Ability to perform detailed work which requires concentration
Proficient in Excel and Word
Ability to learn bank-related computer software programs needed for complaint research

Responsibilities

Assist with the management of complaints received from customers, regulatory authorities and the Better Business Bureau on a day-to-day basis
Investigate and resolve complaints received to determine the appropriate resolution
Collaborate with the appropriate department applicable to each complaint
Provide a written responses to each complaint, if directed by policy
Retrieve reports from the tracking system and evaluate patterns of complaints by product type, location, officer, etc.
Report to senior management on the volume and type of complaints received
Provide management with suggestions for improvement to processes and procedures based on complaints received
Provide training and support to all branch personnel on the internal Complaint Management Tracking System
Maintain policy and procedures relating to complaint management
Participate in any special projects that may arise from time to time
Assist the Director of Fair and Responsible Banking in other functions and related duties as assigned
Maintain appropriate knowledge of fair and responsible banking laws and regulations, guidance and other legal and regulatory developments, and how they apply to the Bank and assigned business lines
Stay current on the Bank’s business line products, services and processes, distribution channels, geographies, organizational structures and related regulatory requirements
Conduct thorough and detailed analyses, testing, validation and final reporting of Fair Banking risks
Assist with periodic risk assessments to assess the risk of Fair Banking harm to customers
Assist in the development of Fair Banking Compliance training program to educate team members
Collaborate with other areas of Compliance to support the Bank’s focus on fair and responsible banking in all facets of activity
Provide subject matter expertise on regulatory priorities and emerging issues
Perform other related duties as assigned