Failure Analysis Manager, Product Integrity, Failure Analysis

Amazon • Seattle, WA

1d • $151,000 - $204,300 • Hybrid

About The Position

As the Failure Analysis Manager, you will own the technical strategy and execution for a team that investigates why hardware fails and ensures it doesn't fail again. Your team applies electrical fault isolation, physical analysis, and accelerated stress testing to Amazon's most complex hardware, turning ambiguous failures into actionable design improvements. You will lead a team of highly talented engineers through investigations spanning NPI and field returns, delivering root cause clarity that directly shapes product decisions. You will set the vision for the team's growth, build senior-level partnerships across Amazon's hardware portfolio, and serve as the authoritative voice on failure risk, corrective actions, and recovery plans for critical customer escalations.

Requirements

• 7+ years of new hardware products development experience
• Master's degree or equivalent in mechanical engineering, electrical engineering, material science, physics or equivalent
• Proven leadership experience scaling technical teams and root cause FA capabilities in high-reliability industries
• Strong hands-on capability with established depth across component, board, and system failure domains, and a track record of influencing hardware design decisions at the portfolio level
• Extensive experience resolving critical, systemic quality issues across high-performance hardware programs using structured problem-solving methodologies
• Ability to operate in fast-paced, ambiguous environments, manage competing priorities under tight deadlines, and redirect efforts as business needs evolve
• Excellent verbal and written communication skills

Nice To Haves

• Expert-level proficiency leading complex investigations from symptom through root cause to verified corrective action, across both NPI and sustained production
• Hands-on experience with physical failure analysis techniques: non-destructive (CT X-ray, optical/UV/thermal imaging, TDR) and destructive (SEM, EDS, FTIR, XRF, cross-sectioning)
• Knowledge of reliability engineering disciplines including accelerated life testing, failure rate modeling, Design Failure Mode and Effects Analysis (DFMEA), and Design for Reliability (DfR)
• Experience standing up or maturing lab safety programs, quality management systems, and compliance with industry standards

Responsibilities

• Own root cause failure analysis and reliability testing outcomes across Amazon's hardware portfolio: consumer electronics, spacecrafts, drones, data center infrastructure, robotics, and some others
• Set technical strategy for the team: identify capability gaps, prioritize investment in new analytical methods, and define the roadmap for scaling lab capacity
• Drive cross-functional problem solving that translates failure insights into upstream design, process, and manufacturing changes
• Serve as the primary escalation point for critical hardware quality issues, delivering clear risk assessments and corrective action plans to senior leadership
• Cultivate partnerships with engineering, supply chain, and program teams to position the lab as an indispensable resource across the product lifecycle
• Build and develop a high-performing team: recruit top talent, provide technical mentorship, and create growth paths for engineers with diverse science and engineering backgrounds

Benefits

• sign-on payments
• restricted stock units (RSUs)
• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Senior