Failure Analysis Engineer (Hybrid)

Cisco•San Jose, CA

1d•Hybrid

About The Position

We are Cisco's Failure Analysis & Prevention team, which plays a critical role in ensuring high Customer/Product quality. The Technology and Quality organization is responsible for delivering customer-focused quality, reliability solutions and infrastructure for Cisco products. It is committed to driving a competitive advantage for Cisco by ensuring innovation and excellence in manufacturing technology, test, and component engineering, NPI, and closed-loop quality management. You are a problem solver and looking for continuous product improvement. You love to learn, grow, and work in a constantly evolving environment. You are a self-starter who thrives with learning information quickly and uses resources to research and resolve issues. Failure Analysis Engineer will drive the improvements in the accuracy of the fault duplication and isolation. Provide direction and techniques on customer issues. Engage Design engineering and communicate findings and resolutions for HW and SW field issues. Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers. Defect-detection including containment analysis. Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issues. Articulate key technical issues to customers, sense issues early, identify impact and partner to drive resolution. Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues. Drive innovation, new technology/processes. Organize, plan, track and close-out design, components, and manufacturing issues associated with the products. Evolving the Product debug document over the Product Life Cycle. Responsible for communication on key issues along with quality group to design engineering, accounts and escalation teams. Proactive engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field. Collaborate with PQE/CEs and drive Corrective/ Preventive action. Design Issue, MFG Issue, Process, supplier issue. Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation.

Requirements

Bachelor’s degree in electrical or computer engineering with 8+ years of related experience.
Experience with High-Speed Network Interfaces along with previous hands-on board design expertise and familiarity with board design tools such as Cadence Allegro or similar tools.
Hardware design, schematics generation, and design validation for service provide routing products.
Experience with sophisticated high speed board design and board bring-up.
Knowledge of Cisco products.

Nice To Haves

Master’s degree in electrical or computer engineering.
Experience with high-speed SERDES (>=25G) system design, signal integrity issues, and power distribution techniques
Ability to collaborate with eCAD, FPGA, Power, Mechanical, Signal integrity, and Manufacturing teams.
Familiarity with leading-edge CPUs such as Intel or AMD, analog and networking components such as PCIe switches, PHY, retimers, voltage regulators.
Experience in unit test methodologies and agile working environment along with sophisticated CPU design and bring-up is a plus.

Responsibilities

Drive the improvements in the accuracy of the fault duplication and isolation.
Provide direction and techniques on customer issues.
Engage Design engineering and communicate findings and resolutions for HW and SW field issues.
Coordinate the Failure Analysis cases review meeting with Cisco teams and suppliers.
Defect-detection including containment analysis.
Work closely with a multi-functional team of Product Leads, Technical Leads and Customer Support to accelerate replicate customer reported issues.
Articulate key technical issues to customers, sense issues early, identify impact and partner to drive resolution.
Ensure EMS partners deliver timely and accurate results in duplicating, isolating root cause of customer issues.
Drive innovation, new technology/processes.
Organize, plan, track and close-out design, components, and manufacturing issues associated with the products.
Evolve the Product debug document over the Product Life Cycle.
Responsible for communication on key issues along with quality group to design engineering, accounts and escalation teams.
Proactive engagement with customer facing teams on reducing RMA, rightsizing FA, and getting more debug and troubleshooting information from Field.
Collaborate with PQE/CEs and drive Corrective/ Preventive action.
Participate in initiatives to enhance existing test strategies, methodologies and test/diagnostic coverage for field returns to aim for improvements in the accuracy of the fault duplication and isolation.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
plus 1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness determined by Cisco
16 days of paid vacation time per full calendar year, accrued at rate of 4.92 hours per pay period for full-time employees (Non-exempt employees)
flexible vacation time off program (Exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses