Failure Analysis Engineer

Cisco•Maynard, MA

2d•$79,200 - $100,400

About The Position

Join a team dedicated to performing failure analysis and debug of transceiver and optical engine multi-chip modules. Working closely with failure analysis engineers and cross-functional partners, the team investigates customer-reported issues, identifies root causes, and continuously improves failure analysis methods, processes, and reporting. The team's focus is on increasing the accuracy, speed, and efficiency of failure analysis while delivering a high-quality customer experience. As a Failure Analysis Engineer, you will perform hands-on debug and failure analysis of transceiver products and optical engine components to identify root causes and drive corrective actions. You will replicate customer-reported failures, document technical findings, and contribute to customer-facing reports. By collaborating across teams and using data to improve failure analysis processes, you will help increase operational efficiency, reduce future failures, and enhance the quality and timeliness of customer support.

Requirements

Completion within the past 3 years, or current enrollment with expected completion within 12 months, of a certification or relevant degree program (e.g., Associates, Apprenticeship, Boot Camp, or Certification in a specialized program + 1 year of relevant experience, High School Diploma + 2 years of relevant experience) or Bachelors + 0 years of relevant experience.
Experience in failure analysis or sustaining engineering for high bit rate coherent optical transceivers, line cards, and/or terminal equipment.
Experience performing hands-on debug and failure analysis using electronic and optical test equipment.
Understanding of coherent transceiver products, electronic and RF circuits, optical/RF components, and optical transmission test methodologies.
Experience documenting technical findings and performing data analysis to determine root cause.
Ability to collaborate effectively in a fast-paced environment while taking ownership of technical issues.

Nice To Haves

Familiarity with the application of coherent transceivers in optical networks.
Strong failure analysis techniques at the subsystem, component, and device levels.
Experience using oscilloscopes, pattern generators/error detectors, and electrical and optical spectrum analyzers.
Experience using data and metrics to improve failure analysis efficiency and reporting quality.
Strong documentation and technical reporting skills.

Responsibilities

Perform hands-on debug and failure analysis of transceiver products and optical engine components to identify root causes and drive corrective actions.
Replicate customer-reported failures.
Document technical findings.
Contribute to customer-facing reports.
Collaborate across teams.
Use data to improve failure analysis processes.
Increase operational efficiency.
Reduce future failures.
Enhance the quality and timeliness of customer support.

Benefits

medical, dental and vision insurance
a 401(k) plan with a Cisco matching contribution
paid parental leave
short and long-term disability coverage
basic life insurance
grants of Cisco restricted stock units
10 paid holidays per full calendar year
1 floating holiday for non-exempt employees
1 paid day off for employee’s birthday
paid year-end holiday shutdown
4 paid days off for personal wellness
16 days of paid vacation time per full calendar year (non-exempt employees)
flexible vacation time off program (exempt employees)
80 hours of sick time off provided on hire date and each January 1st thereafter
up to 80 hours of unused sick time carried forward from one calendar year to the next
Additional paid time away may be requested to deal with critical or emergency issues for family members
Optional 10 paid days per full calendar year to volunteer
annual bonuses (for non-sales roles)
performance-based incentive pay (for sales roles)