Faculty Computer Systems Technician
About The Position
The Faculty Computer Systems Technician provides technical support for computing systems for the Faculty. The Faculty of Land and Food Systems is a leader in integrated research and global issues surrounding health and sustainable land and food systems, numbering approximately 45 faculty members, 80 staff, 180 graduate students and over 1500 undergraduate students. Adopting a distributed integrated model, the Faculty is comprised of four major academic programs (Applied Biology, Food, Nutrition & Health, Global Resource Systems and Food, Resource & Economics), five research groups (e.g.; Animal Welfare, Biometeorology & Soil Science and Food Science) and four research centres (e.g. Wine Research, Dairy Education & Research, Centre for Sustainable Food Systems at UBC Farm). In addition to the Point Grey campus, the faculty has a satellite site in Agassiz.
Requirements
- Completion of a relevant technical program or a university degree in a relevant discipline and a minimum three years of related experience or an equivalent combination of education and experience.
- Willingness to respect diverse perspectives, including perspectives in conflict with one’s own
- Demonstrates a commitment to enhancing one’s own awareness, knowledge, and skills related to equity, diversity, and inclusion
Nice To Haves
- Bachelor’s degree or technical diploma in computer science, or other relevant discipline
- Related experience in end user support, learning technologies or the equivalent combination of education and relevant work experience.
- Understands and relates to the academic University environment.
- Excellent debugging and problem-solving skills.
- Strong written and oral communication, problem-solving and interpersonal skills.
- High degree of accuracy and attention to detail.
- Good organizational and time management skills.
- Ability to work under pressure and handle multiple projects at a time while meeting deadlines.
- Demonstrated service orientation and good troubleshooting skills.
- Comfortable working on projects independently as well as on a team.
- Computer experience at an intermediate to advanced level in MS Office (Excel, PowerPoint, Word), Operating Systems (Windows, Mac OS), Web Management (WordPress), and unified communications and web conferencing (Zoom, Teams).
Responsibilities
- Installs and troubleshoots for Faculty computer hardware and software. This includes setting up and configuring new computers, networking, and peripherals, as well as performing hardware upgrades to existing equipment.
- Monitors and installs software patches using SCCM.
- Responsible for inventory tracking of all equipment purchased by the Learning Centre and updating when equipment is recycled.
- Regularly services and maintains the loan out fleet of laptops, AV carts, and meeting room computer equipment.
- Troubleshoots wifi and vpn issues for windows and apple devices.
- Sets up, maintains, and troubleshoots printer devices.
- Monitors and replaces toner printer cartridges for staff office printers.
- Troubleshoots photocopier related issues.
- AV support for LFS users in classrooms and meeting rooms.
- Assist other Learning Centre Team members with video recording if tasked.
- Performs other duties as required.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
Associate degree
