Factory Support Engineer

Volvo Car Corporation•Ridgeville, SC

4d•$65,199 - $93,191•Onsite

About The Position

The Factory Support Engineer supports the Factory and Operator Support product by managing, improving, and creating solutions for the Factory Support teams at the local site. They provide critical competence for the product team to allow for the business to adapt to an ever-changing IT landscape by engineering solutions to business problems.

Requirements

Experience or expertise in system administration competencies such as provisioning and deployment of systems and environments, development of scripts and methods for deploying changes and features across an enterprise organization, and server management.
Familiarity with developing enterprise level solutions to serve business needs across a range of operating systems and technologies (Windows, Linux, MacOS, Android, iOS, etc.).
Familiarity with building and managing secure solutions in adherence with security frameworks and architecture.
Experience with managing and securing the operational availability of systems in a manufacturing or high availability environment.
Familiarity or experience with project management frameworks and ways of working; possesses a track record of delivering projects successfully in a technical engineering capacity.
Experience with managing documentation for technical solutions for use by end users
Excellent communication skills, both written and verbal in English
Foster positive business relationships with stakeholders
Ability to work independently as well as in a team
Ability to act as a mediator between the product and various stakeholders inside and outside of IT.
Critical thinking and problem-solving skills with ability to evaluate and solve complex problems from different perspectives.
2-5 years’ experience onsite support
1-3 years’ experience working in a manufacturing environment

Nice To Haves

ITIL recommended
System administration certificates such as CompTia A+, Zabbix Certified Specialist, or others are beneficial.

Responsibilities

Ensuring realization of solutions in accordance with operational requirements.
Creating stable solutions that realizes the product functional requirements and quality attributes.
Ensuring that technical solutions are supporting the roadmap for the product
Driving and establishing a future proof architecture
Support in establishing global standards
Train or educate internal users, create training material. Updating and writing documentation
Validating requirements and deliverables within the product
Support upgrades & rollout of solutions eg VCATS Client upgrade
Life cycle management on all ‘factory onsite support’ equipment.
Roll out new tools for example WSUS/SCCM, MDT, Inventory tool, Qualys on all factory clients
Perform major patch updates eg on printers, …, cyber security patches on factory equipment, etc.