Facility Services Representative Lead - Austin Convention Center

City of Austin•Austin, TX

19h•Onsite

About The Position

Under general supervision, this position is responsible for leading and performing activities of facility service staff who provide information, instruction, and assistance to clients and visitors. The City of Austin is a vibrant community dedicated to shaping one of the nation's most dynamic and innovative cities. Joining the City of Austin means embarking on a purposeful career, contributing to the community, and being part of a forward-thinking organization that values every employee.

Requirements

Knowledge of business and management principles involved in resource allocation, strategic planning, human resources and coordination of people and resources.
Knowledge of principles and processes for providing customer and personal services.
Knowledge of Federal, State and Local laws.
Knowledge of City practice, policy and procedures.
Knowledge of safety practices and procedures.
Skill in oral and written communication.
Skill in handling multiple tasks and prioritizing.
Skill in using computer and related software.
Skill in data analysis and problem solving.
Skill in planning and organizing.
Ability to work with frequent interruptions and changes in priorities.
Ability to lead others.
Ability to work with frequent interruptions and changes in priorities.
Ability to establish and maintain good working relationships with other City employees and the public.
Graduation with an associate's degree, plus two (2) years of public event or other related experience in a convention center, public assembly/event facility or other related facility/industry.
Completion of thirty (30) semester college hours may substitute for one (1) year of the required education with a maximum substitution of two (2) years.
Experience may substitute for the education up to the maximum of two (2) years.
Appropriate level of driver's license as specified for the individual's job.
Class C Driver's License

Nice To Haves

Experience working in a public/private assembly facility, managing large crowds and individual clientele.
Experience working with a dispatch/control center in the security operations field, including security access, video surveillance systems, and fire systems.
Experience in Microsoft Office products, including but not limited to Microsoft Word for incident report writing and Microsoft Outlook for email communications.

Responsibilities

Coordinates and assists clients with move-in and move-out activities.
Communicates and works with Event Coordinator regarding status of event, event changes, special client and event needs, etc.
Briefs and provides information and instructions to facility services staff to meet client and visitor needs.
Answers visitor and client questions and provides assistance.
Observes and enforces department and facility safety and operational policies and procedures.
Performs security and safety services.
Monitors security and fire systems.
Coordinates emergency response including evacuation process.
Inspects and maintains equipment and vehicles for needed repairs and maintenance.
Acts as point of contact in the absence of Event Coordinator.
May provide leadership, work assignments, evaluation, training, and guidance to others.