Facility Services Operation Manager

Samsung Electronics•Austin, TX

5d•$147,000 - $225,000•Onsite

About The Position

The Facility Services Operation Manager is responsible for leading the building maintenance organization, which ensures the safe, reliable, and cost-effective operation of office buildings, site infrastructure, and utility systems. This role involves overseeing employees and contractors to maintain preventive maintenance, emergency response, regulatory compliance, quality standards, and continuous improvement initiatives that facilitate uninterrupted business operations.

Requirements

Bachelor’s degree in Mechanical Engineering, Electrical Engineering, Facilities Management, Construction Management, or a related technical field preferred. Equivalent combination of education and relevant experience may be considered.
Minimum 8-12 years of progressive experience in facilities operations, building maintenance, or industrial plant maintenance.
Minimum 3–5 years of leadership experience managing maintenance teams, supervisors, and contractors.
Proven experience managing budgets, capital projects, and service contracts.
Strong understanding of building systems including HVAC, electrical distribution, plumbing, fire/life safety, building automation, and structural systems.
Knowledge of preventive and predictive maintenance programs and computerized maintenance management systems
Familiarity with reliability-centered maintenance, root cause analysis, and continuous improvement methodologies.
Working knowledge of utility systems and critical infrastructure.
Demonstrated ability to lead large teams of employees and contractors in a 24/7 operational environment.
Strong coaching, mentoring, and performance management skills.
Ability to build cross-functional partnerships with engineering, operations, EHS, and finance teams.
Experience developing and managing operating and capital budgets.
Ability to identify and implement cost-saving and efficiency improvement initiatives.
Strong analytical and problem-solving skills with data-driven decision making.
Excellent written and verbal communication skills.
Ability to present technical and business information to senior leadership.
Strong organizational and project management skills.
Applicants must be authorized to access such information or eligible for government authorization.
By submitting an application, you agree not to disclose to Samsung—or encourage Samsung to use—any confidential or proprietary information (including trade secrets) belonging to a current or former employer or other entity.

Nice To Haves

Experience supporting critical manufacturing environments, semiconductor facilities, or large commercial campuses preferred.

Responsibilities

Lead, coach, and develop a team of maintenance technicians, engineers, and contractors.
Set performance expectations, conduct evaluations, and implement development plans.
Manage workforce planning, scheduling, and staffing to ensure adequate 24/7 coverage.
Foster a strong culture of safety, accountability, teamwork, and customer service.
Direct preventive, predictive, and corrective maintenance activities for building systems and infrastructure.
Prioritize work orders and allocate resources to meet operational and business needs.
Ensure timely response to equipment failures, facility emergencies, and customer requests.
Monitor maintenance performance metrics such as downtime, backlog, and schedule compliance.
Drive root cause analysis and corrective actions for recurring failures.
Establish maintenance quality standards and auditing processes.
Implement reliability-centered maintenance and continuous improvement initiatives.
Partner with engineering to improve system performance and equipment life cycle management.
Ensure compliance with Occupational Safety and Health Administration, Environmental Protection Agency, fire codes, and company standards.
Enforce lockout/tagout, confined space, hot work, and contractor safety procedures.
Lead safety inspections, incident investigations, and corrective action programs.
Maintain documentation required for audits and regulatory inspections.
Select, supervise, and evaluate contractors and service providers.
Manage service agreements and ensure compliance with scope, quality, and safety requirements.
Review contractor performance and implement corrective actions as needed.
Coordinate specialized services and emergency support.
Develop and manage operating and capital budgets.
Track spending and forecast financial requirements.
Identify cost reduction opportunities through optimization, standardization, and energy-saving projects.
Prepare business cases and justifications for headcount and capital investments.
Support renovations, infrastructure upgrades, and expansion projects.
Coordinate maintenance requirements during construction and commissioning.
Ensure projects meet reliability, maintainability, and safety standards.
Serve as the primary contact for facility-related issues affecting employees and operations.
Communicate priorities, status, and risks to leadership and business partners.
Maintain strong partnerships with engineering, operations, EHS, security, and finance.
Lead response and recovery efforts for utility failures, weather events, and facility emergencies.
Develop contingency plans and ensure team readiness for critical incidents.