Facility Services Customer Support

Dondlinger Construction•Wichita, KS

4d•Onsite

About The Position

Dondlinger Construction Company is seeking a Facility Services Customer Support professional to provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients. This role involves managing service ticket tracking, coordinating between departments, processing service orders, and engaging vendors to ensure work orders are completed efficiently. The ideal candidate will analyze customer needs, oversee work order progress, resolve issues, and maintain clear communication with vendors and corporate contacts. This position also requires providing outstanding customer service via phone and email.

Requirements

High School Diploma or GED
2 years or related experience helpful
Highly proficient with Microsoft Office suite
Excellent communication and interpersonal skills
Demonstrated high level of professionalism and organizational skills
Coachable with willingness to learn
Excellent written and verbal communications skills
Must be able to multi-task
Team oriented individual with initiative
Strong accuracy and attention to detail
Sound reasoning and decision-making skills

Nice To Haves

Experience with FEXA software helpful
Construction experience a plus

Responsibilities

Provide administrative support in achieving goals and objectives set forth by the Manager and Coordinator team through the life cycle of all assigned clients.
Provide administrative support to the service ticket tracking for all assigned client work orders.
Provide administrative coordination between the coordinator team and accounting department through the life cycle of all assigned clients.
Responsible for actively processing service orders with both new and recurring.
Support teams with the Facilities Coordinators to keep projects moving forward at all times.
Engages vendors to meet the needs of work orders as written.
Analyzes and determines needs of customer to decide on necessary scope of work.
Oversees progress of work orders from inception to completion.
Helps to resolve issues and refers significant issues to supervisor.
Assists in collecting vendor paperwork (proposals, invoices, sign off sheets, photos, etc.) so that projects can always be moving forward.
Reviews vendor invoices for accuracy before sending to accounting for processing.
Ensures vendors understand scope of work and help to define details.
Clearly communicate expectations to vendors.
Provide outstanding customer service when answering phone calls and promptly responding to emails.
Communicate with Corporate Contacts throughout the entire life of a work request.
Ensure any changes to scope of work are documented and approved.
Other duties as assigned.