Facility Services Associate Lead

SPS North America•Houston, TX

About The Position

We are seeking an experienced Facilities & Mailroom Lead to oversee daily mailroom, facilities, and office support operations in a professional office environment. This hands-on role is responsible for coordinating mail and package services, facilities requests, conference room support, office supplies, copy/print services, and general workplace maintenance. The ideal candidate has previous lead experience in a mailroom, facilities, workplace services, or similar environment, strong communication and customer service skills, and the ability to manage multiple priorities while remaining actively involved in daily operations.

Requirements

Previous lead experience in a mailroom, facilities, workplace services, office services, or similar environment required.
Previous experience with mail, shipping, receiving, facilities, or office support operations.
Strong leadership, organizational, and problem-solving skills.
Ability to prioritize multiple assignments and work effectively in a fast-paced environment.
Excellent verbal and written communication skills.
Strong interpersonal and customer service skills.
Ability to read, understand, and follow written and verbal instructions.
Ability to read and interpret floor plans.
Proficiency with or working knowledge of Microsoft Word, Outlook, Excel, and PowerPoint.
Ability to learn new computer programs, operating systems, and facilities management applications.
Ability to work independently while also collaborating effectively as part of a team.
Ability to work effectively with internal leadership, outsourced service partners, building management, and vendors.

Nice To Haves

Experience with a Computer-Aided Facility Management (CAFM) system or similar work-order/facilities software is a plus.
Copy and print production experience is a plus.
Experience supervising employees in a corporate mailroom, facilities, or workplace-services environment.
Experience with FedEx, UPS, courier, and U.S. Mail processing.
Experience with facilities or work-order management systems.
Copy, print, binding, or document-production experience.
Experience coordinating with building management, vendors, and outside service providers.

Responsibilities

Supervise and support daily mailroom, facilities, and workplace service operations.
Receive, sort, process, and distribute U.S. Mail, interoffice mail, FedEx, UPS, courier deliveries, and packages.
Process inbound and outbound shipments and maintain accurate tracking information.
Deliver and pick up packages, supplies, equipment, and other materials throughout the office.
Coordinate daily work requests and prioritize assignments to ensure timely completion and consistent service.
Use computer systems to manage service requests, track company assets, process mail and packages, and support facilities operations.
Set up and reset conference rooms with appropriate furniture, supplies, and equipment.
Maintain conference rooms, kitchens, pantries, copy rooms, and other shared office spaces according to workplace standards.
Stock and replenish office, pantry, and general workplace supplies.
Maintain supply areas and conduct regularly scheduled inventory.
Monitor facilities and equipment and promptly report maintenance concerns, including equipment issues, lighting problems, water leaks, and other building needs.
Assist with general and preventative maintenance as needed.
Support recycling and waste-management activities.
Install signs, pictures, bulletin boards, and similar workplace materials using appropriate tools.
Receive and process copy and print requests, perform quality-control checks, and assemble finished materials using binding equipment and supplies.
Coordinate records-related requests and work with appropriate suppliers for records retrieval and pickup.
Communicate and coordinate with building management, vendors, suppliers, and internal teams regarding workplace services.
Maintain a professional, responsive, and customer-focused approach when assisting employees, visitors, vendors, and other stakeholders.
Follow all company policies, procedures, safety requirements, and service standards.
Perform other related duties as assigned.
Manage the Firm's assets, input and manage service requests, and monitor and manage floor plans.