Facility Service Manager

CGP Maintenance & Construction Services Inc•Santee, CA

23d•Onsite

About The Position

As a Facility Service Manager at CGP, you will oversee the operational and fiscal activities of the department while ensuring exceptional service delivery and customer satisfaction. This role manages Service Technicians, dispatch team members, and other trade professionals, as well as coordinating with vendors and subcontractors. You will be responsible for reviewing, estimating, and overseeing all incoming repair requests and preventative maintenance jobs. Additionally, you will develop and maintain strong customer relationships, ensuring quality standards and adherence to performance metrics. The Service Manager also leads hiring, training, and coaching for the team, while planning and implementing systems and procedures to improve efficiency across our maintenance and construction divisions.

Requirements

High quality judgment
Innovative
Decision making
Information management
Planning and organizing
Problem analysis and problem solving
Delegating tasks and responsibilities
Motivating staff
Excellent communication, written and verbal
Teamwork
Flexible
Accountable
Great interpersonal skills
Work well under pressure and tight time constraints
Ability to deal with complex or ambiguous situations
Keen eye for detail
Must be flexible, have a “can do” attitude, professional image, must like to learn, be challenged and constantly productive with improving customer service and response to work requests

Nice To Haves

Minimum 5 to 8 years’ trade management experience or equivalent
Bachelor’s degree or equivalent in related field
Experience with managing staff of 10 or more
Knowledge of strategic planning
Knowledge of human resources, management principles and procedures
Knowledge of basic economic and accounting principles and practices
Knowledge of office administrative procedures
Proficient in Microsoft Office, Word, Excel, and experience with construction estimating software
Knowledge of all construction trades such as electrical, carpentry, plumbing, framing (metal and wood), drywall, FRP, ceiling grid, ceramic tile, cabinetry, and general finish work, restaurant equipment
Commercial building code knowledge
ADA code knowledge

Responsibilities

Manage customer relations and have daily communication with all clients that are on client roster
Determine staff requirements to maintain CGP required service levels
Hire and train great people as needed to become excellent team members
Work with employees to set their goals and objectives
Identify opportunities to further train & develop staff in order to maximize their potential
Plan and implement procedures or systems to maximize operating efficiencies
Review performance data and sales activities to monitor and measure productivity, good progress and employee activity levels
Conduct daily meetings with Service Coordinator to obtain current work order status and job details
Review personnel requirements for each work order and fill positions or outsource to subcontractors as needed
Ensure service schedules are created according to company policies and client requests
Ensure service schedules are followed and met with client’s SLA agreements
Ensure that work order costs remain within the budget set for the service
As required or directed, be prepared to carry out other duties and responsibilities, and assist other company personnel
Must have a written continued education plan
Enforce safe work environment in the field and in the shop as per safety manuals and OSHA standards
Actively track and pursue written career goals
Submit estimates per CGP’s SLA timelines
Submit budgets once per month for client/employee engagement
Maintain high quality client relations by calling, creating events for customers to attend for non-issue specific, relationship building.
Increase work order volume from existing client’s month to month and year to date by 10%.
Maintain high quality employee relations.
Manage a minimum number of work orders and revenue on a monthly basis per team’s KRAs.