Facility Quality Supervisor

Nestle Operational Services Worldwide SA•Waverly, IA

7d•Onsite

About The Position

Directs quality assurance factory floor and/or Laboratory personnel while maintaining a close rapport with production and the Quality team to identify, solve and prevent problems affecting quality. A key position within the Quality Team providing expertise and support to the Operations department and factory Management staff, fostering a cross departmental quality and compliance mind-set. Nestlé USA is committed to delighting and delivering for consumers with a rich portfolio of beloved brands. Joining Nestlé means becoming part of an inclusive workplace that inspires innovation, encourages strategic thinking and creativity, and celebrates achievements. The company empowers employees to challenge the status quo, embrace risk-taking, and pioneer new ideas in a supportive and collaborative environment that encourages bold ambitions and continuous learning.

Requirements

3 to 5 years of manufacturing and/or laboratory experience required; food industry preferred.
1 to 3 years of supervisory experience in QA/QC preferred.
Excellent verbal and written communication skills.
Proven planning and organizing skills.
Leadership, teamwork, and influencing or collaboration skills.
Strong mathematical and statistical skills required.
Must be able to manage multiple assignments.
Must be able to perform in a demanding, fast-paced environment.
Must have strong problem-solving and analytical skills.
Must be proficient with computer systems, personal computers, and spreadsheet software (Microsoft Office, etc.) and mainframe system with custom applications.
Proficiency in SAP/GLOBE systems is preferred.

Nice To Haves

Food industry experience preferred.
Supervisory experience in QA/QC preferred.
Proficiency in SAP/GLOBE systems is preferred.

Responsibilities

Coordinates with production the monitoring of processes and procedures to ensure effectiveness and continuous improvement.
Uses Defect Root Cause Analysis for the investigation of consumer and customer complaints and quality related losses. Develops corrective actions and monitors for effectiveness. Troubleshoots using product tests and product specification measurements.
Ensures an active internal quality audit program in compliance with FSSC 22000 and the Nestlé Quality Management System.
Ensure update HACCP, NQMS and SOPs as needed and ensures training of associates at all levels on quality programs.
Manages relationships with internal and external customers, suppliers, colleagues, and support services to ensure achievement of targets.
Manages quality assurance production floor support team by scheduling and assigning work, providing training and managing budgets.
Responsible for ensuring compliance for FSSC 22000 while driving continuous improvement for Quality metrics and KPIs in the factory.
Actively participates in the change control process. Maintains and updates Rework and Allergen matrices for the factory.
Maintain Quality Pyramid. Summarizes the information and reports for operational reviews.
Communicates Quality and Food Safety briefs to the factory.
Summarizes data, and prepares and interprets reports for use by management.
Acts as a communication liaison between management and quality staff to support corporate and plant-driven initiatives.
Supports factory traceability exercises.
Manages factory laboratories for chemistry, incoming goods, microbiology and / or sensory by scheduling and assigning work, providing training and managing budgets.
Ensures daily routine sample analyses using lab techniques and other instrumentation following Good Laboratory Practices and Internal Control Plans (ICP).
Oversees lab operational activities – daily equipment maintenance, ordering, stock control, stock record entry, reporting, document control, etc.
Ensures lab compliance for FSSC 22000 and NQMS while driving continuous improvement for Quality metrics and KPIs in the lab.
Ensures the completion of internal lab audits in compliance with the NQAC program.
Updates NQMS, ICPs and SOPs as needed and ensures training of laboratory associates. Assists, advises and trains factory employees in attaining NQAC requirements (MI, LI, P-test, etc.).
Ensures that a high quality of products, services, housekeeping, and hygiene standards are maintained and improved in designated and specifically Lab areas.
Is the key factory contact person with NQAC.
Ensures compliance with all regulatory and Nestlé guidelines pertaining to safety, health, and environmental.
Is a key part of the culture change towards behavioral safety improvement.
Supports key Nestlé Continuous Excellence (NCE) initiatives.
Other duties as assigned by manager.