Facility Operations Supervisor (Spa)

AccorHotel • Banff, AB

11h • Onsite

About The Position

The Facility Operations Supervisor plays a key role in ensuring guest and satisfaction by maintaining exceptional cleanliness standards, overseeing facility operations, and ensuring all equipment and amenities are functioning at peak performance. This position supports the day-to-day operation of the aquatic, fitness and spa facility, promotes a safe and welcoming environment, and assists in managing labor and operating expenses while upholding the highest standards of service excellence.

Requirements

• Previous Leadership experience required.
• Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization.

Nice To Haves

• Previous Housekeeping experience an asset.
• Pool Operation Certification an asset.

Responsibilities

• Support the daily operations of the spa, aquatic and fitness facilities, ensuring cleanliness, maintenance, and safety standards are consistently met.
• Assist with the implementation and delivery of colleague training programs related to facility operations and spa standards.
• Lead daily line-ups and participate in departmental meetings, communicating operational priorities and updates effectively.
• Support the execution of Facility Operations goals and departmental initiatives.
• Assist in supervising, coaching, training, and motivating facility operations colleagues.
• Participate in recruitment activities, including interviewing and onboarding new colleagues.
• Assist with scheduling facility colleagues to ensure operational coverage and service excellence.
• Participate in colleague performance evaluations and provide ongoing feedback and development support.
• Conduct routine inspections and walkthroughs throughout the facility to ensure the highest standards of cleanliness, organization, functionality, and presentation.
• Support the oversight of Pool Operators and help ensure compliance with health, safety, and regulatory requirements for all aquatic facilities.

Benefits

• Subsidized staff accommodation provided on-site for full time status employees
• One complimentary meal per shift in our staff cafeteria
• Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health, Orthodontics, Fertility Drugs and Gender Affirmation for full time permanent status employees
• Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
• Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
• Access to the Mountain Explorer Travel Program – exclusive room rates for colleagues, which includes 50% off all food & beverage when staying at Fairmont Resorts in Lake Louise, Jasper & Whistler
• Discounts while using our resort’s Food & Beverage Outlets, Fitness Centre, Spa and Fairmont Banff Springs Golf Courses

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed