Facility Operations Manager

BGIS • Etobicoke, ON

49d

About The Position

The Manager, Operations is responsible for operations and budget management,
service delivery management, project management, client relationship management,
health and safety, and emergency preparedness and business continuity for an
assigned portfolio.

At this position level, the individual is responsible for:

Highly complex service delivery; and/or
Multiple client accounts and/or significant service delivery regime in a
single, complex client; and/or
Contract requirements that are highly complex; and/or
Direct reports may include Team Development Managers, Team Leads, Facility
Services Coordinators and Technicians

Requirements

• Community college diploma
• Minimum of 5 years of facility management work experience
• Skilled at contact centre service delivery management
• Skilled at managing service delivery and meeting client obligations
• Skilled at emergency preparedness and business continuity planning and execution
• Intermediate budget management abilities
• Well-developed communication, influence, persuasion and negotiation skills
• Superior written communication skills
• Skilled at client relationship management
• Developed and demonstrated people leadership skills
• High degree of client service orientation and sense of urgency
• Skilled at delivering projects
• Solid level knowledge of health and safety requirements. Possesses a high degree of safety mindset
• Possesses a continuous improvement and quality mindset and seeks to continuously improve processes and incorporate best practices where applicable.
• Maintains current knowledge of contact centre service services best practices.
• Solid level knowledge of building management from the perspective of responding to repair requests

Nice To Haves

• Contact and/or Customer Service Professional accreditation
• Certified Facility Manager through International Facility Management Association (IFMA)
• Certified Property Manager through Institute of Real Estate Management
• Facility Management Administrator Designation through Building Owners and Managers Institute (BOMI)
• Real Property Administrator through Building Owners and Managers Institute (BOMI)

Responsibilities

• People Leadership
• Portfolio Management
• Service Delivery Management
• Client Relationship Management
• Risk Management, Emergency Preparedness and Business Continuity Planning and Execution
• Health, Safety, Environment & Security
• Project Management (including Client Transitions & Technology Implementations/Upgrades)
• Budget Development & Management
• Regulatory Compliance
• Procurement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1,001-5,000 employees