Facility Operation Center Technical Specialist, Facility Operations Center

Amazon • Herndon, VA

6d

About The Position

At Amazon, we're working to be the most customer-centric company on earth!
Amazon is a place where builders can build. We hire the world's brightest minds
and offer them an environment in which they can invent and innovate to improve
the experience for our customers. If you'd like to help us build a place where
you can find and buy anything online, this is the job for you.

The AWS Data Center Community (DCC) organization is looking for an individual
with proven and tested leadership skills to join the Facility Operation Center
(FOC) team. The FOC launched as a singular support team to proactively monitor
the life-safety systems and the infrastructure equipment alarms that provides
power and cooling to the platform on a global 24x7x365 basis. We support Data
Center Engineer Operations teams who are responsible for the operation of
infrastructure equipment.

The FOC Technical Specialist facilitates and deep dives customer impacting
events, locates systemic infrastructure issues using data driven analysis to
drive solutions and serves as a subject matter expert on department processes.
The FOC Technical Specialist is responsible for the design, creation, and launch
of new learning content, creating and maintaining all FOC documentation
globally, and managing the technical training of the team across the regions.
You will play a significant role in the career development of the global FOC
team by mentoring and helping managers guide the career growth of their team
members. You are responsible for leading team members across regions and
functional areas to accomplish organizational goals. You will guide the team on
improving operational efficiency for all services through the identification and
development of SLAs, metrics, workflows, procedures, tools, and documentation.
You will lead data analysis and engagement of stakeholder teams to drive
corrective actions by utilizing processes, such as After-Action Reports (AAR),
Correction of Errors (COE), AWS Emergency Response protocols, Lessons Learned,
and Global Action Items. You will be responsible for delivering global projects
while influencing stakeholders by creating reports, improving processes, and
presenting narratives. You will be expected to run effective projects and
programs independently. You will support team goals and projects by providing
feedback and technical support as required.

Requirements

• Knowledge of critical data center equipment
• Experience carrying new design concepts through exploration, development, and into deployment or mass production
• Experience in Data Center Engineering Operations, with a deep understanding of electrical and mechanical data center infrastructure
• Experience in MS Excel, Word, and Windows Operating Systems
• Experience with power management and power monitoring systems

Nice To Haves

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field
• Knowledge of engineering documentation, electrical diagrams and standard operating procedures
• Experience in project management in data centers or comparable critical infrastructure

Responsibilities

• Provides support to the team during Critical Site (CSE) and Large Scale (LSE) events. Acts as FOC POC in the COE process.
• Deep dives post event data and reviews all After Action Reports (AAR) to ensure standards are met.
• Meet or exceed FOC KPI’s in project delivery to develop and drive FOC Engineer. efficiency projects which reduce manual tasks.
• Meet or exceed FOC KPI’s in tracking project/program quality of 85%.
• Author and present AWS business continuity and emergency response program documents.
• Ability to lead DC availability meetings and post event analysis to senior leadership.
• Ownership and driving organizational and team level goals
• Continuous integration with stakeholder teams on program improvements.
• Locates systemic infrastructure issues using data driven analysis to drive solutions.
• Collaborates with external teams to implement new processes to reduce waste.
• Creates and maintains FOC technical documentation driving process improvements.
• Manages technical training to ensure engineers meet the bar for engineering knowledge.
• Designs, creates and implements learning content, practical assessments, and facilitates workshops and instructor led training programs.
• Develops certification mechanisms to further enhance operational excellence, professional and career development.

Benefits

• health insurance (medical, dental, vision, prescription, Basic Life & AD&D insurance and option for Supplemental life plans, EAP, Mental Health Support, Medical Advice Line, Flexible Spending Accounts, Adoption and Surrogacy Reimbursement coverage)
• 401(k) matching
• paid time off
• parental leave

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level