Facility Manager

Iskalo Development Corp•Town of Amherst, NY

53d•$28 - $38•Hybrid

About The Position

Iskalo Development Corp. is a Western New York commercial real estate company with a diverse portfolio across the region. We are growing our Property Management team and are hiring two Facility Managers to serve as the day-to-day operations lead for assigned property clusters. This is a hands-on working supervisor role for candidates who take pride in knowing their buildings inside and out. You will personally perform the majority of routine maintenance and service work in your cluster, dispatch our Service Technicians when specialty trades or additional hands are needed, meet vendors on site, and serve as the primary point of contact between the property and the tenants who lease space there. The role is not a dispatch job. It is a stewardship role. We invest in Facility Managers because deep property knowledge over time is genuinely valuable. It comes from being the same person, at the same buildings, day after day, and it makes a real difference for tenants and for the buildings themselves.

Requirements

5+ years of hands-on facility maintenance, service management, or building operations experience
Strong working knowledge across multiple trades: HVAC, electrical, plumbing, carpentry, general building systems
Proven ability to diagnose problems, prioritize competing demands, and complete work to a high standard
Experience meeting vendors on site and holding them accountable to scope, schedule, and quality
Valid New York State driver's license and clean driving record acceptable to our insurance carrier
Physical ability to climb ladders, lift up to 50 pounds, work on rooftops, perform occasional scissor and boom lift work, and respond to the physical demands of commercial property maintenance
Strong communication skills, both verbal and written, including the ability to communicate professionally with tenants
Comfortable with basic technology including work order software, email, and Microsoft Office
Willingness to serve as the after-hours point of contact for your assigned properties

Nice To Haves

Trade certifications or licenses (HVAC, electrical, plumbing)
OSHA 10 hour course completion
Scissor lift and boom lift operator certification (OSHA compliant)
Experience across multiple commercial asset classes (industrial, office, retail, medical, multifamily)
Familiarity with the Western New York vendor base and local building codes
BOMA, IFMA, or similar industry credentials
Experience with computerized maintenance management software (CMMS)

Responsibilities

Own the day-to-day physical operations and condition of an assigned geographic cluster of properties
Personally perform routine maintenance: HVAC filter changes, minor plumbing and electrical repairs, drywall and paint touch-ups, hardware, exterior fixes, and preventive maintenance
Respond personally to tenant service requests at your properties; dispatch Service Technicians only when specialty trades, schedule conflicts, or specific circumstances warrant
Meet vendors on site for landscape, snow, HVAC preventive maintenance, and similar recurring services; hold vendors accountable to specification in real time
Serve as the day-to-day face of the property for tenants; build professional working relationships and resolve issues on site
Know your properties in depth: physical layout, utility service points, mechanical systems, roof condition, tenants, vendors, and building history. You maintain a written Property Book for each property in your cluster
Serve as the after-hours point of contact for your properties. Actual after-hours activity is typically light (a few calls per week across the department, most handled by phone) when daytime execution is strong
Support capital projects and tenant fit-outs as the on-site liaison during construction
Uphold the department standard that keeping up curb appeal is everyone's responsibility