Facility Manager - West LA

ROWI Teen & Parent Wellness Centers•Los Angeles, CA

3d•$22 - $24

About The Position

Under the supervision of the Program Director, and with guidance from the Assistant Director of Operations Regional Facility Manager and/or Director of Operations, the Facility Manager ensures the facility is safe and problem-free so treatment and care can be provided under the best conditions. The role works collaboratively with the Operations team to manage outpatient programming and the facility’s day-to-day administrative operations while upholding company values. The Facility Manager enforces program regulations and guidelines, including HIPAA policies, infection control, and Joint Commission accreditation standards. The position oversees facility operations, supplies, expenses, safety, maintenance, transportation coordination, client intake, records and documentation, staff onboarding and support, schedules, and compliance activities. The Facility Manager also helps supervise Care Coordinators, covers their shifts when needed, and maintains a professional and supportive environment for clients, staff, employees, and guests.

Requirements

Minimum high school diploma; a bachelor’s degree is preferred, or a minimum of two years of experience in a managerial role.
Minimum of two years of driving experience.
Minimum of one year working with children in a therapeutic setting.
Valid driver’s license and eligibility for insurance coverage with the agency’s vehicles.
Valid First Aid and CPR certifications and a criminal background check.
Ability to maintain clear boundaries with clients and staff.
Ability to manage time effectively, work with minimal supervision, set priorities, and handle multiple assignments.
Proficiency in basic computer skills.
Ability to work effectively within an interdisciplinary team.
Ability to communicate appropriately in writing and verbally with families and other professionals, and with people from varied educational and cultural backgrounds.
Strong verbal and written communication skills.
Ability to cope constructively with stressful situations.
Demonstrated tact, initiative, resourcefulness, professionalism, enthusiasm, and a nonjudgmental attitude.
Ability to document clearly and efficiently.
Ability to lift and carry items weighing up to 20–30 pounds.
Ability to walk, stand, sit, and bend frequently during a regular work shift.

Nice To Haves

Bachelor’s degree.

Responsibilities

Ensure programs and services are implemented to high standards and clients receive a high level of care.
Keep the facility stocked, order supplies in advance, manage related expenses, and provide weekly feedback to the Program Director and Director of Operations on issues.
Monitor and track refrigerator and freezer temperatures.
Conduct weekly facility walk-throughs to identify, correct, and report safety hazards; arrange facility repairs after obtaining Director of Operations approval.
Perform or assign emergency safety drills, complete weekly checklists, help ensure compliance with licensing standards, and assist with accreditation and state licensing activities when requested.
Maintain the facility vehicle and schedule facility or vehicle maintenance after obtaining approval from the Program Director and Director of Operations.
Assist with coordinating client transportation schedules and drive clients as needed.
Order urinary analysis supplies, schedule pickups, and assist with obtaining samples from clients as needed.
Manage visitor check-in.
Assign a cubby and prepare a client orientation binder before admission.
Oversee client intake, complete related paperwork, review and obtain signatures on admission consents, and assign necessary additional duties to Care Coordinators.
Ensure compliance with Joint Commission standards and HIPAA policies.
Audit treatment records in the EMR and documentation completed by staff and contractors; ensure EMR documentation is submitted within 24 hours.
Gather information and prepare reports for Monthly Operations, Quality Assurance, and Performance Improvement meetings.
Manage the facility schedule to ensure shifts and groups are covered.
Onboard new staff and contractors, complete related paperwork and documentation, assist with training, and participate in and conduct staff performance reviews.
Update employee document compliance dates in ROWI systems.
Maintain working knowledge of Care Coordinator and Educational Liaison roles; support staff, supervise Care Coordinators, and cover Care Coordinator shifts when needed.
Participate in required departmental training and meetings.
Uphold infection control policies and procedures at the location.
Model a positive, caring, and professional attitude toward treatment staff, clients, employees, and guests.
Maintain client confidentiality and comply with the dress code.
Complete tasks in a timely and accurate manner and attend designated staff and in-service meetings.
Perform additional duties as assigned by management.
Maintain the Environment of Care, including caring for and watering live plants at the location.
Ensure the location’s external fire systems and fire extinguishers are serviced as required by ROWI policies and procedures.